Shadwin Santos
Bellmawr,NJ
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Front Line Supervisor
UPS
Philadelphia, PA
10.2020 - 01.2024
- Enforced safety policies and procedures among employees in the workplace.
- Monitored inventory levels to ensure adequate stock for customer orders.
- Developed training plans for new staff members and provided ongoing support to ensure successful implementation of job duties.
- Reviewed employee performance regularly and set goals to improve efficiency and productivity.
- Evaluated employee performance against established targets and objectives.
- Ensured compliance with company policies and procedures relating to safety regulations.
- achieved supervision of products sent via air and land to other establishments
Psychiatrist Assistant
Cognitive Behavioral services
Philadelphia, PA
07.2019 - 06.2020
- Assisting patient by calling the pharmacies to ensure they receive medications on time and monitoring its progress.
- Assisted psychiatrists in conducting mental health assessments and evaluations of patients.
- Scheduling and following patients appointments.
Education
High School Diploma -
Community Academy of Philadelphia SC
Philadelphia, PA06-2017
Associate of Arts - Facilities Management of Design
Community College of Philadelphia
Philadelphia, PASkills
- Industry Expertise
- Employee Coaching
- Cash Counting
- Administrative Support
- Customer Service
- Training and Mentoring
- Problem-Solving Skills
- Team Supervision
- Fluent in Spanish and English
- Employee Motivation
Affiliations
- On my free time I like to Travel, play Video Games, and spend time with my family
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Front Line Supervisor
UPS
10.2020 - 01.2024
Psychiatrist Assistant
Cognitive Behavioral services
07.2019 - 06.2020
High School Diploma -
Community Academy of Philadelphia SC
Associate of Arts - Facilities Management of Design
Community College of Philadelphia
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