Shady Marini

• Builds and fosters relationships with customers and other key stakeholders.
• Oversees quality and efficiencies of services provided, staffing, budget, short/long range planning, problem solving, new products/service deliveries, and employee development.
• Responsible for the leadership, direction, coordination and performance of all assigned maintenance, facility support activities and assigned site locations.
• Participate in overall planning with the Senior Director, Operations and activities with managers and customers.
• Directly supervise Maintenance Managers and/or Area Maintenance Managers.
• Analyze trends and determine best courses of action for success and client satisfaction.
• Identify customer needs/expectations and changes in priorities and develop account retention strategies as needed.

• Identify, recruit and lead a team to successfully execute business plans within defined scope, timeline and budget.
• Coordinate meetings, calls and communications between management and frontline to ensure the message is aligned.
• Maintaining positive and trust-based relations with business partners, vendors, and authorities.
• Overseeing the company's business operations, financial performance and future ventures.
• Supervising, guiding, and delegating General Managers of their duties.
• Assessing, managing, and resolving problematic developments and situations.
• Develop training plans and performance improvement plans to address skill set gaps identified in business and sales personnel.

• Create comprehensive monthly business plans outlining growth strategy through utilization of reporting tools such as; Controllable and Contribution P&L's, Trend Reports, and Reuters Reports.
• Executed RFP analysis, contract presentation/negotiation & vendor supply management.
• Oversee the growth and development of eight General Managers to drive production and revenue generation.
• Conduct daily, weekly, and monthly meetings to maximize productivity, ensure organizational efficiency, and exceed KPI's targets.
• Accomplish Human Resource objectives by recruiting, selecting, orientating, coaching, and documenting management team members.
• Cultivate team environment by cross-training amongst departments, publicly celebrating team success, and scheduling team member outings to increase engagement with one another as well as to the team culture.
• Motivate the team and deliver results through the relationships built with the staff and customer base.

● Drive implementation of company initiatives in Sales, Operations, by streamlining processes through seven department leaders (Operations Manager, Assistant Operations manager, Sales Manager, Assistant Sales Manager, Fitness Manager, Assistant Fitness Manager, and Facility Technician).
● Create and analyze statistical data to enhance processes, reduce revenue drainers, and spearhead revenue drivers.
● Aid business development efforts and play a key role in driving revenue growth producing a YOY positive variance of $1,097,000 in Net Revenue and a YOY positive variance of $1,168,300 in Operating Profit.
● Manage controllable costs to ensure adherence to budget guidelines and expectations including analyzing sales statistics to properly forecast, schedule, and control labor costs.
● Conduct Department Head Mid-Year check-ins to monitor performance as well as Annual reviews to determine raise and/or promotion eligibility.
● Foster a high level of internal and external Customer Service, leading from the front setting the highest of
standards.
● Ongoing training in the field to bring new team member up to speed and standard, by understanding
KPI's deliverables.

● Managed operational functions including loss control, compliance, and customer retention.
● Supervised, educated and developed tellers, senior tellers and lead tellers, to execute on policies, procedures, products, systems, and banking
transactions.
● Cultivated a strong knowledge of branch operations, paying and receiving transactions, regulatory compliance, and bank policy.
● Acquired, retained, and fostered relationships with clients including a deepened focus on small business customers.
● Generated growth through sales, marketing, promotion, and referral initiatives.
● Assigned portfolio of clients addressing financial need and service recommendations.
● Branch benchmark reset by exceeding the net account setup baseline for two consecutive months.

● Partner with the Branch Manager to promote mentor and coach staff to achieve sales success.
● Assist in breaking down quarterly goals to weekly sales goals for branch sales staff.
● Manage and maintain a schedule of branch staff to ensure proper coverage and foster a motivated, diverse team environment.
● Management of sales and service professionals to meet and exceed P&L goals and service targets.
● Provide sales leadership to ensure franchise growth through personal example and regular monitoring of team sales results.
● Responsible for keeping the branch in compliance with all bank policies and procedures and prepares branch for internal audits.
● Manage and ensure customer issues and questions are addressed to a satisfactory resolution.