Shady Prock
Durant,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced cashier with over 5 years of experience in sales. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Stewarding Deep Clean
Choctaw Casino
Durant, OK
10.2020 - 03.2022
- Mopped, swept and deep cleaned equipment to reduce dirt, clean and sanitize dining area surfaces.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Stepped into additional roles during busy times to boost coverage of important stations.
Cook 2 Dual Rate-3rd Shift Manager ADR
Choctaw Casino
Durant, OK
05.2018 - 10.2020
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Trained back-up associates and led crew members in managing operations of storefront.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Lead Sales Associate
Dollar General Store
Mead, OK; Durant, OK; Enos, OK;
02.2016 - 10.2018
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Supported loss prevention goals by monitoring shopper behavior.
3rd Shift Cashier
E-Z Mart Stores Inc.
Durant, OK
03.2018 - 05.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Waitress
Enos Gateway Mall Diner
Enos, OK
05.2015 - 09.2015
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
Education
High School Diploma -
Kingston High School
Kingston, OK05.2015
Skills
- Kitchen Staff Supervision
- Cash Receipt Balancing
- Worker Training
- Optimal Inventory Levels
- Dining Area Cleaning Supervision
- Safety Training
- Work Area Inspections
- Maintaining Clean Work Areas
- Service Training
- Food and Beverage Service
- Greeting and Seating Guests
- Customer Needs Assessments
Timeline
Stewarding Deep Clean
Choctaw Casino
10.2020 - 03.2022
Cook 2 Dual Rate-3rd Shift Manager ADR
Choctaw Casino
05.2018 - 10.2020
3rd Shift Cashier
E-Z Mart Stores Inc.
03.2018 - 05.2018
Lead Sales Associate
Dollar General Store
02.2016 - 10.2018
Waitress
Enos Gateway Mall Diner
05.2015 - 09.2015
High School Diploma -
Kingston High School