Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shady Prock

Durant,OK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced cashier with over 5 years of experience in sales. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Stewarding Deep Clean

Choctaw Casino
10.2020 - 03.2022
  • Mopped, swept and deep cleaned equipment to reduce dirt, clean and sanitize dining area surfaces.
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Cook 2 Dual Rate-3rd Shift Manager ADR

Choctaw Casino
05.2018 - 10.2020
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.

Lead Sales Associate

Dollar General Store
02.2016 - 10.2018
  • Trained, coached and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.

3rd Shift Cashier

E-Z Mart Stores Inc.
03.2018 - 05.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Waitress

Enos Gateway Mall Diner
05.2015 - 09.2015
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.

Education

High School Diploma -

Kingston High School
Kingston, OK
05.2015

Skills

  • Kitchen Staff Supervision
  • Cash Receipt Balancing
  • Worker Training
  • Optimal Inventory Levels
  • Dining Area Cleaning Supervision
  • Safety Training
  • Work Area Inspections
  • Maintaining Clean Work Areas
  • Service Training
  • Food and Beverage Service
  • Greeting and Seating Guests
  • Customer Needs Assessments

Timeline

Stewarding Deep Clean

Choctaw Casino
10.2020 - 03.2022

Cook 2 Dual Rate-3rd Shift Manager ADR

Choctaw Casino
05.2018 - 10.2020

3rd Shift Cashier

E-Z Mart Stores Inc.
03.2018 - 05.2018

Lead Sales Associate

Dollar General Store
02.2016 - 10.2018

Waitress

Enos Gateway Mall Diner
05.2015 - 09.2015

High School Diploma -

Kingston High School

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