Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shady Sastre

Jonesborough,TN

Summary

Caring and dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies.

Committed in home caregiver offers 1 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping.

Overview

14
14
years of professional experience

Work History

In Home Health

Tenncare
09.2021 - 03.2022
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Administered medication as directed by physician.

Greenhouse Manager

Lowes Home Improvment
02.2020 - 07.2021
  • Monitored watering times, soil conditions and plant positions and made informed adjustments in response to weather conditions.
  • Oversaw growth, planting and maintenance of retail nursery and display gardens.
  • Ordered plants and nursery merchandise and maintained marketable inventory across seasons.
  • Hired and trained permanent and temporary nursery staff and adjusted levels to account for peak seasons and off-seasons.
  • Kept up-to-date on latest nursery trends and advances and served as valued resource for team and customers.
  • Created plans to grow nursery and garden center and improved sales volume and profitability.
  • Worked directly with customers as salesperson and role model for entire sales team.
  • Placed supply orders, restocked supplies and merchandised products for purchase by customers.

Shift Lead Manager

Walgreens
03.2011 - 10.2013
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Set overall vision and provided team leadership.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Customer Service Representative

Bank Of America (ACT)
01.2008 - 05.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.

Education

Associate of Science - Pharmacy

ETSU
Johnson City, TN
12.2015

High School Diploma -

Daniel Boone High School
Gray, TN
05.2008

Skills

  • Compassionate Client Care
  • Mobility Support
  • Care Plan Assessment
  • Range of Motion Exercises
  • Preventative Care Education
  • Personal Grooming Care
  • Personal Care Assistance
  • First Aid and Safety
  • Household Chores
  • Patient Care
  • Administering Medicines
  • Companionship and Emotional Support

Timeline

In Home Health

Tenncare
09.2021 - 03.2022

Greenhouse Manager

Lowes Home Improvment
02.2020 - 07.2021

Shift Lead Manager

Walgreens
03.2011 - 10.2013

Customer Service Representative

Bank Of America (ACT)
01.2008 - 05.2009

Associate of Science - Pharmacy

ETSU

High School Diploma -

Daniel Boone High School

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Shady Sastre