Shae Agersea
Lake Dallas,TX
Summary
Dedicated Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Barista
Starbucks
12.2018 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Assistant Manager
Petsmart Petshotel
05.2015 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
Customer Service Representative, Planogram Team
Target
03.2012 - 10.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Biological Sciences
Arizona State University
Tempe, AZ08.2025
High School Diploma -
Celeste High School
Celeste, TX05.2009
Skills
- Cash Handling
- POS Systems
- Opening and Closing Duties
- Friendly and Outgoing
- Adaptive and Creative
- Inventory Management
- Team Leadership
- Conflict Mediation
- Exceptional Customer Service
- Employee Scheduling
- Recruiting and Interviewing
- Task Delegation
Timeline
Barista
Starbucks
12.2018 - Current
Assistant Manager
Petsmart Petshotel
05.2015 - 08.2018
Customer Service Representative, Planogram Team
Target
03.2012 - 10.2014
Bachelor of Science - Biological Sciences
Arizona State University
High School Diploma -
Celeste High School
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