Shae Billingsley
Tee Time Threads
Reno,NV
10
years of professional experience
Adept at elevating brand visibility and enhancing IT infrastructure, I spearheaded targeted marketing campaigns at Tee Time Threads and optimized server configurations at Server Technology. With expertise in business technology and a knack for simplifying complex technical information, my strategies have consistently improved operational efficiency and customer engagement.
Work History
Marketing Specialist
8 Months- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Managed cross-functional teams to successfully execute product launches and promotional events.
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Implemented successful paid advertising campaigns targeting specific demographics, driving increased sales leads and conversions.
Data Center Engineer
2 Years 9 Months- Improved data center efficiency by optimizing server configurations and implementing virtualization technologies.
- Reduced downtime for critical systems by designing and implementing comprehensive backup and disaster recovery plans.
- Increased network performance with regular maintenance, monitoring, and troubleshooting of data center infrastructure.
- Enhanced security measures through the installation of firewalls, intrusion detection systems, and access control mechanisms.
Senior Technical Support Analyst
1 Year 4 Months- Removed malware, ransomware and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed tests of functionality, security and performance of different workstations and devices.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
Senior Technical Support Analyst
1 Year 5 Months- Advanced experience with troubleshooting O365 environment
- Sharepoint experience
- Intermedia Admin experience
- Gsuite experience
- Pulse Secure VPN troubleshooting experience
- VMware Horizon troubleshooting experience
- Adobe Premier troubleshooting experience
- Manged Active Directory user and group accounts
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed tests of functionality, security and performance of different workstations and devices.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
JR.Systems Administrator
4 Years 11 Months- Configured hardware, devices and software to set up work stations for employees
- Created and managed user accounts within Active Directory
- Traveled between all seven branch offices to perform technical tasks
- Engaged end users and answered questions via email, phone, website live chat and in forums
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Removed malware, ransomware and other threats from laptops and desktop systems
- WatchGuard Firewall experience (Initial setup and policy editing)
- Worked with and configured 2008 R2 servers
- Worked with Power-shell commands
- Worked with end users on Windows 10
- Configured laptops for users (Both Windows and Mac)
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions
- Completed 30 Support tickets on average every day
- Trained new users on how to use the companies software
- Worked on converting documents for end users
- Word processing
- Assisted end users with billing software and calendaring software (Omega/Compulaw)
- Created software guides
- Imaged new computers to meet company standards
- Profiled computers for new users
- Worked with various phone systems. Both cloud based and on- premise (Mitel,Shortel and NEC)
Education
Some College (No Degree) - Computer And Information Sciences
- Continuing online education in Computer Science
Bachelor of Science - Business Administration
Skills
0365 App Administration: Sharepoint
OneDrive
Outlook etc.
Gsuite Administration: Mailbox management
Hardware/ OS troubleshooting: Experience with replacing PC parts
ActiveDirctory :Experience creating and managing groups and users
Azure: Creating and managing VM's
VEEAM: Creating backups and recovering files
Two-Factor Authenticaiton & Endpoint Security (DUO
Microsoft )
Antivirus: Installing
monitoring and managing (Cylance
SentinelOne
McAfee)
End-user support
Wireless network management(Ubiquiti
Netgear
Cisco console management)
Experience using Help Desk Ticketing Systems (Jira
Autotask
KACE
Zendesk and Spiceworks)
Remote access technology (Kaseya
Teamviewer
MS Remote desktop
VNC
)
VPN Client Troubleshooting: (Pulse Secure
Global Protect
SonicWall
WatchGuard)
Xerox: Admin console management
Printer support
Secured file sharing management( Egnyte
One Drive
FileZilla)
Windows 10 specialist
Macintosh Specialist (Sierra
High Sierra and Mojave)
Project management
Documentation: Creating references and guides for all new IT processes
Staff education and training
Team leadership
Application support
Troubleshooting
Branding
Scheduling
Market Analysis
Social Media Management
Campaign Management
Accomplishments
- Project Management
-Coordinated with third-party development teams to migrate mail filtering from MailGate to MimeCast
-Coordinated with Microsoft and Veritas to migrate archived email to a cloud client.
- System Upgrade
-Created and drove infrastructure migration strategies
-Took exchange server from on premises to the cloud
-Assisted with the planning and implementation of a migration that involved moving from OpenText document management services to NetDocs
- Managed over 700 end-users remotely through the Covid-19 pandemic
Timeline
Marketing Specialist
Tee Time Threads
10.2023 - 06.2024Read More
Data Center Engineer
Server Technology
07.2021 - 04.2024Read More
Senior Technical Support Analyst
NantWorks LLC
12.2019 - 04.2021Read More
Senior Technical Support Analyst
Charter Communications- Spectrum SportsNet
11.2019 - 04.2021Read More
JR.Systems Administrator
Selman Breitman LLP
10.2014 - 09.2019Read More
Santa Monica College
Some College (No Degree) from Computer And Information Sciences
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California State University - Northridge
Bachelor of Science from Business Administration
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