Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shae Billingsley

Reno,NV

Summary

Adept at elevating brand visibility and enhancing IT infrastructure, I spearheaded targeted marketing campaigns at Tee Time Threads and optimized server configurations at Server Technology. With expertise in business technology and a knack for simplifying complex technical information, my strategies have consistently improved operational efficiency and customer engagement.

Overview

10
10
years of professional experience

Work History

Marketing Specialist

Tee Time Threads
10.2023 - 06.2024
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Boosted lead generation through the creation of engaging content for social media platforms.
  • Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
  • Managed cross-functional teams to successfully execute product launches and promotional events.
  • Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
  • Increased brand visibility by crafting and implementing creative social media campaigns.
  • Implemented successful paid advertising campaigns targeting specific demographics, driving increased sales leads and conversions.

Data Center Engineer

Server Technology
07.2021 - 04.2024
  • Improved data center efficiency by optimizing server configurations and implementing virtualization technologies.
  • Reduced downtime for critical systems by designing and implementing comprehensive backup and disaster recovery plans.
  • Increased network performance with regular maintenance, monitoring, and troubleshooting of data center infrastructure.
  • Enhanced security measures through the installation of firewalls, intrusion detection systems, and access control mechanisms.

Senior Technical Support Analyst

NantWorks LLC
12.2019 - 04.2021
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.

Senior Technical Support Analyst

Charter Communications- Spectrum SportsNet
11.2019 - 04.2021
  • Advanced experience with troubleshooting O365 environment
  • Sharepoint experience
  • Intermedia Admin experience
  • Gsuite experience
  • Pulse Secure VPN troubleshooting experience
  • VMware Horizon troubleshooting experience
  • Adobe Premier troubleshooting experience
  • Manged Active Directory user and group accounts
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.

JR.Systems Administrator

Selman Breitman LLP
10.2014 - 09.2019
  • Configured hardware, devices and software to set up work stations for employees
  • Created and managed user accounts within Active Directory
  • Traveled between all seven branch offices to perform technical tasks
  • Engaged end users and answered questions via email, phone, website live chat and in forums
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • WatchGuard Firewall experience (Initial setup and policy editing)
  • Worked with and configured 2008 R2 servers
  • Worked with Power-shell commands
  • Worked with end users on Windows 10
  • Configured laptops for users (Both Windows and Mac)
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions
  • Completed 30 Support tickets on average every day
  • Trained new users on how to use the companies software
  • Worked on converting documents for end users
  • Word processing
  • Assisted end users with billing software and calendaring software (Omega/Compulaw)
  • Created software guides
  • Imaged new computers to meet company standards
  • Profiled computers for new users
  • Worked with various phone systems. Both cloud based and on- premise (Mitel,Shortel and NEC)

Education

Some College (No Degree) - Computer And Information Sciences

Santa Monica College
Santa Monica, CA

Bachelor of Science - Business Administration

California State University - Northridge
Northridge, CA
05.2016

Skills

  • 0365 App Administration: Sharepoint, OneDrive, Outlook etc
  • Gsuite Administration: Mailbox management
  • Hardware/ OS troubleshooting: Experience with replacing PC parts
  • ActiveDirctory :Experience creating and managing groups and users
  • Azure: Creating and managing VM's
  • VEEAM: Creating backups and recovering files
  • Two-Factor Authenticaiton & Endpoint Security (DUO, Microsoft )
  • Antivirus: Installing, monitoring and managing (Cylance, SentinelOne, McAfee)
  • End-user support
  • Wireless network management(Ubiquiti, Netgear, Cisco console management)
  • Experience using Help Desk Ticketing Systems (Jira, Autotask, KACE, Zendesk and Spiceworks)
  • Remote access technology (Kaseya, Teamviewer, MS Remote desktop, VNC,)
  • VPN Client Troubleshooting: (Pulse Secure, Global Protect, SonicWall, WatchGuard)
  • Xerox: Admin console management
  • Printer support
  • Secured file sharing management( Egnyte,One Drive, FileZilla)
  • Windows 10 specialist
  • Macintosh Specialist (Sierra, High Sierra and Mojave)
  • Project management
  • Documentation: Creating references and guides for all new IT processes
  • Staff education and training
  • Team leadership
  • Application support
  • Troubleshooting

Branding

Scheduling

Market Analysis

Social Media Management

Campaign Management

Accomplishments

  • Project Management
    -Coordinated with third-party development teams to migrate mail filtering from MailGate to MimeCast

-Coordinated with Microsoft and Veritas to migrate archived email to a cloud client.

  • System Upgrade
    -Created and drove infrastructure migration strategies

-Took exchange server from on premises to the cloud

-Assisted with the planning and implementation of a migration that involved moving from OpenText document management services to NetDocs

  • Managed over 700 end-users remotely through the Covid-19 pandemic

Timeline

Marketing Specialist

Tee Time Threads
10.2023 - 06.2024

Data Center Engineer

Server Technology
07.2021 - 04.2024

Senior Technical Support Analyst

NantWorks LLC
12.2019 - 04.2021

Senior Technical Support Analyst

Charter Communications- Spectrum SportsNet
11.2019 - 04.2021

JR.Systems Administrator

Selman Breitman LLP
10.2014 - 09.2019

Some College (No Degree) - Computer And Information Sciences

Santa Monica College

Bachelor of Science - Business Administration

California State University - Northridge

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Shae Billingsley