Summary
Work History
Education
Skills
Timeline
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Shae' Collier

Longview,TX

Summary

Dynamic professional with a solid background in customer service and shift supervision. Known for exceptional problem-solving skills and fostering collaborative relationships to meet customer needs and drive operational success.

Work History

Experienced Customer Service Rep

Nationstar Mortgage DBA Mr. Cooper
Longview, Tx
  • Managed customer inbound chat, call, and email inquiries regarding mortgage
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Data Entry Clerk

Liberty Mutual/Safeco
Longview, Texas
  • Entered data accurately into company databases and management systems.
  • Maintained organized records to support efficient data retrieval.
  • Reviewed and verified documents for completeness and accuracy.
  • Conducted regular audits to ensure data integrity and compliance.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Shift Lead Supervisor

Dollar General
Longview, Tx
  • Supervised team members during daily operations and ensured task completion.
  • Trained new employees on store policies and customer service best practices.
  • Managed inventory levels and organized stockroom for efficient access.
  • Scheduled staff shifts to maintain optimal coverage throughout operating hours.
  • Conducted regular safety checks to ensure compliance with company standards.
  • Monitored cash register operations and balanced drawers at shift end.

Experienced Customer Service Rep

United Healthcare
Longview, Texas
  • Facilitated customer understanding of health coverage specifics to enhance informed decision-making.
  • Scheduled doctor appointments and arranged transportation for customers efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Associate of Applied Science - Accounting

Dallas College
Dallas, TX
01-2027

Skills

  • Data analysis
  • Refund management
  • Refunds processing
  • Researching
  • Customer education
  • Time management
  • Credit card payment processing
  • Account updating
  • Delivery scheduling
  • Microsoft Excel
  • Customer relationship management
  • Problem resolution
  • Detail orientation
  • Administrative support
  • Team leadership

Timeline

Experienced Customer Service Rep

Nationstar Mortgage DBA Mr. Cooper

Data Entry Clerk

Liberty Mutual/Safeco

Shift Lead Supervisor

Dollar General

Experienced Customer Service Rep

United Healthcare

Associate of Applied Science - Accounting

Dallas College

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Shae' Collier