Shae DeLeon
Kennewick
Summary
Professional in customer service with significant experience in managing reservations and providing excellent support. Strong focus on team collaboration and delivering results, adaptable to changing needs, and reliable in all situations. Skilled in communication, organization, and problem-solving, with keen ability to ensure efficient and accurate reservation processes. Employers value leadership, dependability, and proactive approach.
Experienced with managing reservations and providing top-tier customer service. Utilizes effective communication and problem-solving skills to address booking inquiries and resolve issues. Track record of ensuring customer satisfaction through attentive and efficient service.
Professional in hospitality industry with proven ability to manage reservations and provide excellent customer service. Possesses solid background in handling booking inquiries, resolving issues, and maintaining accurate records. Known for strong focus on team collaboration and achieving results, adaptable to changing needs and challenges.
Diligent Reservations with experience in managing reservations and ensuring seamless customer experiences. Successfully handled booking inquiries and resolved customer issues, enhancing overall satisfaction. Demonstrated strong communication and problem-solving skills to provide efficient service.
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 10 years of experience in Reservations
Overview
20
20
years of professional experience
Work History
Professional Driver
Self Employed Services
Kennewick, WA
06.2019 - Current
- Navigated diverse routes to ensure timely deliveries while maintaining safety standards.
- Conducted routine vehicle inspections to uphold operational efficiency and compliance with regulations.
- Managed logistics for multiple clients, optimizing delivery schedules to enhance customer satisfaction.
- Demonstrated adaptability by responding effectively to changing traffic conditions and unforeseen challenges.
- Streamlined communication with clients regarding delivery updates and service inquiries, improving response times.
- Developed strategic relationships with local businesses to expand service offerings and increase client base.
- Implemented process improvements that enhanced route efficiency, reducing fuel consumption and operational costs.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
- Enhanced route planning efficiency for optimized travel time and fuel consumption.
- Operated Semi w 53 foot refrigerated trailer while following all safety protocols and procedures.
- Enhanced overall road safety by participating in ongoing defensive driver education courses.
- Maintained class A endorsement without lapse.
- Supported operational efficiency by submitting accurate trip logs, expense reports, and other necessary documentation in a timely manner.
- Completed routes efficiently and according to compliance rules.
- Handled emergency situations calmly and effectively, prioritizing passenger safety above all else.
- Established positive relationships with clients, fostering repeat business opportunities for the company.
- Maximized fuel economy through careful monitoring of speed limits and employing conservative acceleration techniques.
- Maintained a clean and organized vehicle to ensure a comfortable and safe experience for passengers.
- Streamlined navigation through the use of GPS technology and real-time traffic updates.
- Implemented thorough pre-trip inspections to identify potential mechanical issues before beginning daily routes.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Reservation Agent
Benton Franklin Transit
5000 Columbia Park Trl
09.2006 - 04.2016
- Managed customer inquiries and bookings through reservation system.
- Provided exceptional service by resolving scheduling conflicts promptly.
- Assisted customers with route information and transit options effectively.
- Maintained accurate records of reservations and cancellations daily.
- Collaborated with team members to enhance overall customer experience.
- Implemented process improvements to streamline booking workflows consistently.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
- Provided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Provided customers with information about availability and pricing.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Improved team coordination with regular updates on booking policies and procedures, facilitating smoother operations.
- Maintained up-to-date knowledge of travel restrictions and safety protocols, advising customers accordingly.
- Reduced booking errors by introducing double-check system before finalizing reservations.
- Streamlined communication between departments, ensuring that all special requests were handled efficiently.
- Managed high-volume call flows daily, ensuring efficient reservation handling and customer service.
- Participated in weekly team meetings to discuss challenges and brainstorm solutions, fostering culture of continuous improvement.
- Resolved customer complaints with empathy and quick problem-solving, leading to decrease in negative feedback.
Education
High School Diploma -
Walla Walla Community College
Walla Walla, WASkills
Reservaciones
DAR Driver
Dispatcher
Languages
Spanish
Native or Bilingual
Timeline
Professional Driver
Self Employed Services
06.2019 - Current
Reservation Agent
Benton Franklin Transit
09.2006 - 04.2016
High School Diploma -
Walla Walla Community College