Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Work Availability
Affiliations
Work Preference
Timeline
StoreManager

Shae Adams

JONES,AL

Summary

Dynamic and results-oriented professional with extensive experience in office and operations management, notably at Cross Country Trucking, LLC. Excelled in enhancing operational efficiency and team productivity by implementing strategic project management and contract negotiations. Demonstrated exceptional organizational skills and a commitment to customer service excellence, achieving significant improvements in client satisfaction and team performance. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

10
10
years of professional experience

Work History

Office Manager

Cross Country Trucking, LLC
05.2021 - 07.2024
  • Conducted regular inventory assessments of office and shop supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Oversaw office and shop inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw all trucks and trailers maintenance requests, coordinating with truck drivers and DOT to address repairs or improvements efficiently.
  • Facilitated smooth communication between our company and our customers, addressing concerns promptly to maintain harmonious work relationships.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Streamlined office operations and safety protecol by implementing efficient filing systems and organizational strategies.
  • Coordinated safety meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between our company and our customers, facilitating open channels of communication to address concerns or issues promptly.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Conducted regular reviews of office. driver, and shop procedures identifying and implementing improvements for operational excellence.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Operations Manager

Tommy Adams Logistics, Inc.
10.2014 - 04.2021
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided employees to maintain high productivity and performance metrics.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Developed and maintained relationships with external vendors and suppliers.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Education

High School Diploma -

Dimond High School
Anchorage, AK
06-1989

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Billing
  • Scheduling and calendar management
  • Payroll Processing
  • Bookkeeping
  • Document Management
  • Payroll and budgeting
  • Staff hiring
  • Compliance Monitoring
  • Project Management
  • Contract Negotiations
  • Banking operations

Accomplishments

  • Planned and coordinated contracts for all jobs. Including {but not limited to}, mapping all routes, getting all necessary permits for individual states, scheduling both civilian and police escorts and road closures.
  • Advanced from Safety Manager to Office Manager within 8 months,
  • Developed and implemented a safety program which led to a satisfactory rating in Alabama DOT.

Interests

  • Offering time and support to shelters for the homeless, women, and animals
  • Animal Welfare Advocacy Trained in aggressive dog rehabilitation
  • Work with the Autauga Sheriffs Department in assessing and training dogs for rehabilatation and re-entry into society
  • Youth Development Programs Foster children who are in state custody

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Autauga Department of Human Resources
  • Autauga County Sheriff's Department

Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Timeline

Office Manager

Cross Country Trucking, LLC
05.2021 - 07.2024

Operations Manager

Tommy Adams Logistics, Inc.
10.2014 - 04.2021

High School Diploma -

Dimond High School

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Shae Adams