Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shae Hanrahan

Hillsdale,IL

Summary

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

2
2
years of professional experience

Work History

CEO

Telos Underground
08.2023 - Current
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Cultivated company-wide culture of innovation and collaboration.

Operations Manager

High Precision Underground
11.2022 - Current
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Assistant Track Coach

Riverdale Senior High School
04.2022 - Current
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.

Head JV Basketball Coach

Riverdale Senior High School
11.2021 - Current
  • Acted as positive role model for team participants and in community.
  • Developed and implemented effective training and skills development strategies to improve overall team performance.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
  • Monitored athletes during events and practice to quickly identify injuries.
  • Cultivated community and media relations through social media and other communication channels to support program.
  • Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Utilized various coaching models and techniques to maximize client success.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.

Barista

Pulse 84 Energy Station
06.2021 - 06.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Tree Service Laborer

High Canopy Cuts
05.2021 - 08.2021
  • Followed safety regulations and company procedures to safeguard personnel and equipment.
  • Assisted with removal of hazardous trees, safely cutting limbs and removing trunks.
  • Organized materials, tools, and equipment to supply team members.
  • Loaded and unloaded trees and materials for use in projects.
  • Pruned and trimmed trees to promote healthy growth and improve aesthetics.
  • Removed dead and excess branches from trees.
  • Operated shredding and chipping equipment and fed limbs and brush into machines.
  • Chopped and trimmed trees and operated chipping equipment for limbs.
  • Used ropes and chains to reach hard-to-reach branches for trimming and pruning.

Education

Associate of Science - Business

Black Hawk College
Moline, IL
08.2024

High School Diploma -

Riverdale Senior High School
Port Byron, IL
05.2021

Skills

  • Relationship Management
  • Business Administration
  • Invoice Processing
  • Inventory Control
  • Management
  • Team Leadership
  • Process and Materials Monitoring
  • Exceptional Customer Service
  • Adaptable and Flexible

Timeline

CEO

Telos Underground
08.2023 - Current

Operations Manager

High Precision Underground
11.2022 - Current

Assistant Track Coach

Riverdale Senior High School
04.2022 - Current

Head JV Basketball Coach

Riverdale Senior High School
11.2021 - Current

Barista

Pulse 84 Energy Station
06.2021 - 06.2023

Tree Service Laborer

High Canopy Cuts
05.2021 - 08.2021

Associate of Science - Business

Black Hawk College

High School Diploma -

Riverdale Senior High School

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Shae Hanrahan