Summary
Overview
Work History
Education
Skills
References
Timeline
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Shae Jackson

Dallas,TX

Summary

Experienced Claims Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities.

My excellent relationship-building and communication skills make me a valuable asset. I am eager to take on new challenges with a company that values dynamic skills and a strong work ethic.

Overview

7
7
years of professional experience

Work History

Claims Specialist

State Farm
01.2023 - Current

Salary: $65,000 per year

Job Type: 38.75 hours per week, Full-Time

Supervisor: Eric Sams, (740) 975-2708


  • I have coordinated and planned investigations of claims to confirm compensability and coverage
  • I drafted loss statements summarizing payments, underlying policy coverages, and damages
  • Assisted new policyholders with processing claims
  • Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations
  • Assessed and conducted negotiations within authority limits to settle claims
  • We collected payments, processed receipts, and informed policyholders of outstanding balances
  • I examined claims, records, and procedures to approve coverage
  • We have documented specific claims by completing and recording forms, reports, and logs.

Communication Specialist

Garland Police Department
06.2021 - 10.2022

Salary: $50,000 per year

Job Type: 40 hours per week, Full-Time

Supervisor: Sarah Beth Hataway, (972) 485-4840


  • I dispatched calls to relevant police, fire, or medical response personnel depending on individual call situations
  • Communicate with other police departments, agencies, or organizations to confirm or request information on a valid offense report or other law enforcement matters
  • I operated law enforcement communication equipment and the NCIC database to facilitate information to the department
  • Perform daily administrative duties via phone, email, and computer systems
  • Researched vehicular registration, driving records, and warrant information to support officers with traffic stops
  • One of my key strengths is handling emergency phone calls calmly, ensuring I obtain pertinent information with a composed approach
  • This skill has been instrumental in my previous roles, and I am confident in my ability to maintain composure in high-pressure situations
  • Maintain limited access and security of susceptible materials and data
  • I am proficient in operating multiple computers and software systems simultaneously, enabling me to assist individuals in need promptly.

Loan Officer

Small Business Administration
08.2020 - 02.2021

Salary: $40,000 per year

Job Type: 40 hours per week, Full-Time

Supervisor: Brandon Frazier, (817) 868-2300 ext 3451

  • I managed the pipeline for originated loans by closing and completing required management reports
  • I analyzed applicants' financial status, credit, and property evaluations to determine the feasibility of granting loans
  • I obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other information to update credit and loan files
  • Review all pertinent facts needed to make eligibility determinations by analyzing the nature and cause of the damage, intended use of proceeds, legislative and administrative loan limits, and disposition of insurance and other recoveries
  • Confer with underwriters to aid in resolving mortgage application problems
  • Maintain a friendly and professional demeanor with all clients and coworkers via phone, email, or chat
  • Navigate appropriately through company software and computer systems to process all paperwork.

Shift Supervisor

G4S Secure Solutions
01.2020 - 08.2020

Salary: $46,080 per year

Job Type: 40 hours per week, Full-Time

Supervisor: David Spence, (469) 236-0415

  • Assessed reports and adjusted workflows to realign with targets
  • I evaluated employee performance, delivering individualized feedback and praise
  • I complied with company safety procedures, policies, and regulations to promote a safe working environment
  • I positioned skilled staff in critical areas throughout the shift to optimize department productivity
  • Investigate and prepare reports on incidents and accidents and communicate these findings effectively with managers and coworkers
  • Assist with payroll functions such as timesheet approvals via ADP
  • Ensure quality of service and contract compliance by regularly inspecting posts and facilities that are up to company standards.

Resident Director

American Campus Communities
08.2017 - 12.2019

Salary: $30,000 per year

Job Type: 40 hours per week, Full-Time

Supervisor: Donovan Jones (936) 261-5950

  • I established professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures
  • Supervise over 15 community assistant staff members by properly implementing company procedures
  • Include training development and performance evaluations for over 30 community assistant staff members
  • Advised and referred students to appropriate personal, social, and academic resources
  • As a Resident Director, I oversaw a 32-person team of over 2,000 residents living in 3 locations
  • My leadership skills were instrumental in ensuring the smooth running of operations and the satisfaction of our residents
  • I collaborated with faculty advisors to address and facilitate the resolution of students' academic difficulties, deficiencies, and personal concerns.

Education

Master of Science in Criminal Justice -

Prairie View A&M University
Prairie View, Tx
12.2019

Bachelor of Science in Criminal Justice - undefined

Prairie View A&M University
Prairie View, Tx
12.2017

Skills

  • Compliance Management
  • Financial Services
  • Coverage assessments
  • Documentation Review
  • Policy Interpretation
  • Records Management
  • Professionalism
  • Adaptability and Flexibility
  • Analytical Skills
  • Team building
  • Account Management
  • Interpersonal Communication

References

References Available Upon Request

Timeline

Claims Specialist

State Farm
01.2023 - Current

Communication Specialist

Garland Police Department
06.2021 - 10.2022

Loan Officer

Small Business Administration
08.2020 - 02.2021

Shift Supervisor

G4S Secure Solutions
01.2020 - 08.2020

Resident Director

American Campus Communities
08.2017 - 12.2019

Master of Science in Criminal Justice -

Prairie View A&M University

Bachelor of Science in Criminal Justice - undefined

Prairie View A&M University
Shae Jackson