SHAE JEFFERY
New Orleans La,Louisiana
Summary
Focused professional with 7+ years of experience and a proven knowledge of customer service, executive support and much more. I strive to be well organized and a dependable candidate whom is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Monitoring Officer
Veteran Security
11.2023 - Current
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored employee activities, confirming compliance with security regulations.
Security Officer
Security Alliance Group LLC
05.2023 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
Event Services Supervisor
Allied Universal
07.2022 - 05.2023
- Assists in all aspects of event day preparation and execution
- Protects guests, staff, and venue ownership group assets by watching for security breaches at vital checkpoints
- Responds quickly to potential crowd control issues and provides escorts for unruly guests when ejections are warranted.
- Managed event logistics and operations.
- Promoted a positive work environment by fostering a culture of collaboration, open communication, and mutual respect among team members.
Security Guard
IPSC Security
03.2021 - 02.2022
- Evening, and overnight shift
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured personal and company goods against robbery, vandalism and illegal entry.
Manager
Sally Beauty
12.2019 - 01.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Bay Host
Top Golf
01.2019 - 10.2019
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
- Took guest food and beverage orders and entered orders in computer system.
- Responded to all customer inquiries thoroughly and professionally.
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Server
Quaker Steak & Lube
10.2016 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Biochemistry
Baton Rouge Community College
08.2017
Nursing
Dillard University
New Orleans, LA08.2015
Skills
- Reading, Typing
- Organization skills
- Customer service
- Multi-tasking
- Scheduling
- Electronic records
- Management
- Word/Outlook/Excel experience
- Time management
- Administrative Experience
- Plant/ event Management
- Employee and Visitor Screening
- Attentive and Observant
- Detailed Activity Logs
- Crew Leadership
- Teamwork and Loyalty
Additional Information
- CREDENTIALS AND LICENSES , Security, Guard Card, TWIC, OSHA
Timeline
Monitoring Officer
Veteran Security
11.2023 - Current
Security Officer
Security Alliance Group LLC
05.2023 - 11.2023
Event Services Supervisor
Allied Universal
07.2022 - 05.2023
Security Guard
IPSC Security
03.2021 - 02.2022
Manager
Sally Beauty
12.2019 - 01.2020
Bay Host
Top Golf
01.2019 - 10.2019
Server
Quaker Steak & Lube
10.2016 - 11.2018
Biochemistry
Baton Rouge Community College
Nursing
Dillard University
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