SHAE JOHNSON
Kingwood,TX
Summary
Customer-focused retail professional with a strong ability to communicate effectively with a wide range of customers while maintaining a calm, friendly, and solutions-oriented demeanor. Experienced in both front-of-house customer service and behind-the-scenes operational tasks, including inventory management, merchandising, and maintaining organized workspaces. Known for creating positive shopping experiences, resolving concerns professionally, and supporting efficient store operations through attention to detail and strong multitasking skills.
Overview
9
9
years of professional experience
Work History
General Operations
Petco Animal Supplies Stores Inc.
Kingwood
10.2021 - Current
- Assisted customers in selecting appropriate pet supplies and products.
- Maintained a clean and organized store environment for customer satisfaction.
- Received, organized and filed purchase orders and deliveries.
- Restocked shelves with merchandise to ensure product availability and visibility.
- Recommended and sold memberships based on customer needs and animal needs.
- Organized displays to attract customers and promote sales.
- Handled customer complaints in a professional manner.
Assistant Manager
Sonic Drive In
Atascocita
06.2017 - 10.2021
Education
Associate of Science - Health Administration
Lone Star College
Houston, TX04-2026
High School Diploma -
Kingwood High School
Kingwood05-2018
Skills
- Customer service
- Stock replenishment
- Team collaboration
- Phone etiquette
- Problem resolution
- Retail sales
- Retail operations
- Money handling
- Sales trends
Timeline
General Operations
Petco Animal Supplies Stores Inc.
10.2021 - Current
Assistant Manager
Sonic Drive In
06.2017 - 10.2021
Associate of Science - Health Administration
Lone Star College
High School Diploma -
Kingwood High School