Shae Matthews
Victorville,CA
Summary
Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Extremely people oriented with strong communication skills that help with client retention, along with upselling. I shine in organization, upselling, and overall being dependable.
Overview
5
5
years of professional experience
Work History
Insurance Agent
AllState
11.2023 - 02.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Bartender
Buffalo Wild Wings
09.2018 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Vendor Sales Solutions Associate
Tech Data - Cisco - Cloud Team
07.2021 - 03.2022
- Processed transactions by calculating purchase totals and collecting payments.
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Worked in Excel to provide quotes for software items for large software companies. (HP, Apple)
- Used software such as SAP to fulfill order placements for software companies.
Bartender/Server
The Hangar Flight Lounge
04.2020 - 12.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Science - Accounting
University of South Florida
Tampa, FL06.2022
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL06.2016
Skills
- Customer Service
- Quotes and sales
- Professionalism and Ethics
- Customer follow-up
- Client Relations
- Policy writing
- Account Management
- Upselling
- Email Marketing
Timeline
Insurance Agent
AllState
11.2023 - 02.2024
Vendor Sales Solutions Associate
Tech Data - Cisco - Cloud Team
07.2021 - 03.2022
Bartender/Server
The Hangar Flight Lounge
04.2020 - 12.2020
Bartender
Buffalo Wild Wings
09.2018 - 06.2023
Bachelor of Science - Accounting
University of South Florida
High School Diploma -
Wesley Chapel High School
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