Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rykeria Merchant

Houston,TX

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

10
10
years of professional experience

Work History

Metro Paratransit Driver

MV Transportation
Houston, TX
07.2023 - Current
  • Conducted pre-trip inspections of vehicles prior to departures from base station.
  • Monitored traffic conditions to adjust route schedules accordingly.
  • Followed regular schedule of pickups for individual customers and groups.
  • Stayed up to date with local roads, traffic patterns and speed limits.
  • Worked closely with dispatchers to coordinate arrivals at destinations in a timely fashion.
  • Answered questions and provided insight into local attractions and facility amenities.
  • Transported passengers to healthcare appointments and developed productive relationships with medical personnel.
  • Inspected vehicle and personally handled routine upkeep.

Claims Benefit Specialist

Texas Children
Houston, TX
12.2022 - 07.2023
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Provided technical advice regarding claims status, benefits coverage and other related issues.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Assisted with the development of new processes for billing, coding, collections, and reimbursements.
  • Monitored accounts receivables daily to determine appropriate follow-up action needed.
  • Maintained current knowledge of insurance policies, procedures, regulations, and guidelines.
  • Contacted insurance providers to check patient coverage.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Customer Service Representative

Amazon
Houston, TX
05.2017 - 12.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.

Receptionist Administrator

Pro Expo Industrial Supply LLC
Houston, TX
04.2015 - 04.2017
  • Answered incoming calls in a courteous and timely manner.
  • Processed customer payments accurately and promptly.
  • Maintained organized filing systems for all accounts receivable documents.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Assisted other departments with various administrative duties as needed.
  • Verified accuracy of account information before entering into the system.

Education

Barbara Jordan
05-2015

Skills

  • Customer service
  • Time management
  • Accounts Receivable
  • Problem solving
  • Organizational skills
  • Communication Skills
  • Billing Procedures
  • Denied claims identification
  • HIPAA Compliance
  • Administrative Support
  • Analytical and critical thinking
  • Team leadership
  • Quality assurance

Timeline

Metro Paratransit Driver

MV Transportation
07.2023 - Current

Claims Benefit Specialist

Texas Children
12.2022 - 07.2023

Customer Service Representative

Amazon
05.2017 - 12.2022

Receptionist Administrator

Pro Expo Industrial Supply LLC
04.2015 - 04.2017

Barbara Jordan

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