SAP
Shae Pettway
Supply Chain Specialist
Bedford,TX
Summary
Experienced with end-to-end supply chain management. Utilizes data-driven insights to improve operational efficiency. Track record of enhancing supplier relationships and ensuring timely delivery.
Supply chain professional with extensive experience in logistics and inventory management. Known for effective collaboration and achieving high-impact results. Dependable team player with strong analytical skills and adaptability.
Overview
14
14
years of professional experience
Work History
Help Desk Analyst
Fiserv
02.2022 - Current
- Monitor and troubleshoot ATMs in Fiserv’s Card Services Operations Logistics Center
- Provide prompt technical support, via phone, to Fiserv’s ATM client base and technicians
- Monitoring and troubleshooting ATM hardware and telecommunication incidents
- Researching and investigating customer inquiries related to ATMs
- Participating in continuous process improvement to improve service, reduce costs, and improve quality
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Logged support tickets and closed when issues were resolved.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Provided basic end-user troubleshooting and desktop support.
- Provided customer support and technical support to an average of 40 Clients daily.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Use monitoring systems to detect and prevent fraud on ATM's and debit cards
- Provided exceptional remote support via phone, email, or chat, ensuring timely resolutions for geographically diverse users.
Audio Visual Engineer
Voluntary Church
04.2000 - Current
- Assisted in the training of junior engineers, facilitating knowledge transfer and promoting a collaborative work environment.
- Optimized client satisfaction with customized AV installations tailored to their specific needs.
- Collaborated with sales teams to provide accurate estimates and proposals for prospective projects.
- Maintained strong relationships with vendors, negotiating favorable terms and prices for high-quality components used in installations.
- Conducted thorough testing of newly installed systems to guarantee optimal functionality before handover to clients.
- Actively participated in industry conferences and workshops, staying up-to-date on current trends and emerging technologies within the field of audiovisual engineering.
- Ensured seamless integration of new technology into existing setups, minimizing disruptions during upgrades.
- Reduced troubleshooting time by providing efficient technical support for AV equipment issues.
Supply Chain Receiving Specialist
Amazon
10.2021 - 02.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Built professional relationships with key personnel within supplier organizations.
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
- Processed on average 200 plus units per shift with accuracy, matching inventory codes and quanity.
Contract Administrator
Colorado Structures Inc. Contractor AddStaff
10.2020 - 10.2021
- Administrative Assistance for Project Managers
- Review, send and receive all contract to Subcontractors
- Track, verify and enter insurance for subcontractors and suppliers
- Enter invoice to be paid for all vendors and supplies
- Weekly checking batching of approved invoices
- Print and scan project plans
- Monitored incoming contracts and service agreements for correct pricing and information.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Stored and filed contract documents in orderly, organized systems.
- Streamlined contract processes by implementing efficient tracking and organization systems.
Assistant Procurement Supply Chain Specialist
UTC Collins Aerospace Contractor Butler Aerospace
11.2019 - 04.2020
- Conducted daily meetings with upper management for the status of parts for seat orders
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Prepared purchase orders, approved payments, and negotiated prices to ensure the procurement process went smoothly under general guidance
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving
- Established effective communication channels between departments for seamless supply chain operations.
- Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked with the Bengaluru Team to provide delivery assurance
- Worked with suppliers to manage schedules, specifications and quality compliance.
Receiving Clerk
UTC Collins Aerospace Butler Aerospace
01.2019 - 11.2019
- Processed, examined, and verified 400+ daily deliveries
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Regularly reviewed invoices and double-checked orders.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Verified certification for parts, quantity and quality were ready to be processed on the assembly line and or quality
Project Homeowner Advisor
Home Advisors
01.2018 - 01.2019
- Handled inbound calls for the center of excellence with professional contractors
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
Small Business Marketing Advisor
Home Advisors
02.2017 - 01.2018
- Assisted with marketing, and advertising improvement forecasting, lead flow, profile, ratings, reviews
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels.
- Evaluated campaign performance, making data-driven adjustments to maximize ROI.
Oil Leasing Assistant
Enterprise Oil Contractor Via Accel Staffing
06.2015 - 09.2015
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Made sure completed and agreed contracts were sent to Leasers via email, fax and or mail.
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
Accounts Payable and Receivable Executive
Chesapeake / 77 Energy
04.2013 - 12.2014
- Mitigated risks associated with late payments by developing credit control procedures and policies for clients.
- Assisted in the preparation of financial reports, providing key insights into company performance for stakeholders.
- Streamlined financial operations by implementing updated accounting software and practices.
- Reduced outstanding invoices by diligently following up on overdue payments.
- Executed regular account reconciliations using accounting software tools, ensuring correct balances across all ledgers .
- Achieved timely month-end closing activities through effective coordination with finance team members.
- Contributed to annual audit preparations, ensuring a smooth process for external auditors reviewing account records.
- Used 3 way PO matching procedures to insure proper payments
Crude Oil Contract Lease Coordinator
BlueKnight Energy
01.2011 - 01.2013
- Performed ongoing audits of existing leases to ensure accurate record-keeping and compliance with applicable lawsregulations.
- Provided support during property acquisitions, conducting thorough due diligence on prospective sites and leases.
- Coordinated with accounting department to resolve billing discrepancies promptly, avoiding costly disputes or delays in payment processing.
- Ensured timely payments to landlords, maintaining strong professional relationships with key stakeholders.
- Attended industry conferences/workshops to stay informed about best practices in lease management and analysis, applying new knowledge to improve internal processes.
- Optimized leasing processes through the implementation of new software tools and automation strategies.
Education
High School Diploma -
US Grant High School
Oklahoma City, OKCosmetology
Oklahoma City Metro Techonology
Oklahoma City, OKAssociate of Science - Business Adminstration
University of Central Oklahoma
Edmond, OKBachelor of Science - Business Adminstration
Southern Nazarene University
Bethany, OK01-2011
Skills
- Security awareness
- Software installation
- Logging support tickets
- Network troubleshooting
- Remote support
- Customer support
- Communicating with clients
- Desktop support
- Technical issues analysis
- Incident management
- Application installations
- Application support
- Lighting control systems
- Video wall setup
- Unified communications
- Audio post-production
- Sound reinforcement
- Audio engineering
- Loading and unloading
- Order picking
- Warehouse organization
- Pallet jack operation
- Stock rotation
- Analytical problem solving
- Paperwork processing
- Product inspection
- Shipping procedures
- Bank reconciliation
- Invoice processing
- Accounts receivable management
- Cash flow management
- Payment processing
- ERP system proficiency
- Tax compliance
- Month-end closing
- Credit control
- Accounts payable software
- Payment scheduling
- Purchase order management
- Accounting software proficiency
- Aging reports analysis
- GAAP
- Dispute resolution
- Cash application
Software
NetSuite
Linux
CRM Tools
Microsoft Office
Service Now
Citrix
Viewpoint
Remedy
UltiPro
Timeline
Help Desk Analyst
Fiserv
02.2022 - Current
Supply Chain Receiving Specialist
Amazon
10.2021 - 02.2022
Contract Administrator
Colorado Structures Inc. Contractor AddStaff
10.2020 - 10.2021
Assistant Procurement Supply Chain Specialist
UTC Collins Aerospace Contractor Butler Aerospace
11.2019 - 04.2020
Receiving Clerk
UTC Collins Aerospace Butler Aerospace
01.2019 - 11.2019
Project Homeowner Advisor
Home Advisors
01.2018 - 01.2019
Small Business Marketing Advisor
Home Advisors
02.2017 - 01.2018
Oil Leasing Assistant
Enterprise Oil Contractor Via Accel Staffing
06.2015 - 09.2015
Accounts Payable and Receivable Executive
Chesapeake / 77 Energy
04.2013 - 12.2014
Crude Oil Contract Lease Coordinator
BlueKnight Energy
01.2011 - 01.2013
Audio Visual Engineer
Voluntary Church
04.2000 - Current
High School Diploma -
US Grant High School
Cosmetology
Oklahoma City Metro Techonology
Associate of Science - Business Adminstration
University of Central Oklahoma
Bachelor of Science - Business Adminstration
Southern Nazarene University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
Interests
Supply Chain
Audio / Visual
Business
Fraud Prevention
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPersonal development programsPaid sick leave401k matchSimilar Profiles
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