Summary
Overview
Work History
Education
Skills
References
Community Service
Timeline
Generic

SHAE PICKLESIMER

LANCASTER,OH

Summary

Excelled in boosting customer retention through exceptional service and problem-solving abilities. Skilled in utilizing analytical thinking for efficient records maintenance. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable, with a good work ethic, and the ability to quickly adapt to new tasks and environments. Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals. Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives. Resourceful Office Manager optimizing office procedures, and overseeing operations. Skilled in ordering supplies for multiple locations, problem solving, and communication. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Office Manager

Improveit Home Remodeling
Columbus, OH
09.2025 - Current
  • Managed office supplies and inventory for smooth daily operations.
  • Maintained office filing systems and ensured document organization.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Multi-task various jobs daily.
  • Problem-solving involves accessing each issue and determining the best solution for each customer, and alerting the correct staff member.
  • Managed office inventory and placed new supply orders.
  • Inputted invoices into I360.
  • Filled all requests for travel, including car rentals, hotels, and air flights for the entire company.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Created spreadsheets in Excel to track data such as inventory and supplies
  • directed customer complaints to appropriate department heads or answered customers' questions.

Assistant Store Manager

Par Mar Stores #169
LANCASTER, OH
09.2021 - 10.2025
  • Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
  • Established strong relationships with vendors for timely supply of merchandise.
  • Performed regular audits of merchandise displays and stock levels.
  • Maintained organized store environment for customer and employee health and safety.
  • Resolved customer complaints efficiently while maintaining excellent customer service.
  • Assisted customers with product selection, pricing, payment options and returns and exchanges.
  • Managed all customer inquiries and complaints in a professional and timely manner.
  • Updated records related to sales, customer feedback, and inventory.

Customer Service Representative

AVS Mini Mart
LANCASTER, OH
01.2021 - 09.2021
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Displayed strong organizational skills while managing multiple projects simultaneously.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Manager

Traders Cafe
LANCASTER, OH
05.2016 - 02.2021
  • Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.
  • Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.
  • Implemented cost reduction measures without compromising quality or client satisfaction.
  • Negotiated contracts with vendors and suppliers.
  • Mentored and trained new employees on company policies and procedures.
  • Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.

Cook Foundation Dinners
Lancaster, OH
03.2012 - 04.2016
  • Prepared large quantities of food items according to recipes or specific customer orders.
  • Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
  • Prepared variety of dishes using industrial kitchen equipment.
  • Provided excellent customer service by responding promptly to inquiries from guests or other departments.

Education

Associate in Science (A.S.) - Business Administration

Ohio University
Lancaster, OH

Skills

  • Inventory Management
  • Vendor Management
  • Hiring and onboarding
  • Microsoft Excel
  • Office management
  • Time management
  • Records Maintenance
  • Transaction Processing
  • Problem-solving abilities
  • Analytical Thinking
  • Supplier Monitoring
  • Customer Retention
  • Attention to detail
  • Conflict resolution
  • Team collaboration
  • Project coordination
  • Effective communication
  • Customer relationship management
  • Document organization
  • Policy development
  • Employee supervision
  • Inventory control

References

  • Amy Bright, Improveit Home Remodeling Inc, Staff Accountant, Previous Boss, (740) 243-7671, abright@improveitusa.com
  • Amber Hupp, Shell Oil Company, Customer Service Manager, Former Co-Worker, (220) 243-1634, Ahupp123@gmail.com
  • Aaron Williams, Firestone, Service Manager, Friend, (614) 374-4667, AW28080335471@gmail.com

Community Service

Cook Foundation Dinners, Lancaster, OH, 03/2012, 04/2016, Prepared large quantities of food items according to recipes or specific customer orders., Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly., Prepared variety of dishes using industrial kitchen equipment., Provided excellent customer service by responding promptly to inquiries from guests or other departments.

Volunteer time at a local food pantry in Lancaster, Ohio. I stock shelves, prepare bags of snacks  for students/ families in need, and inventory products for the quantities and costs of items.

Timeline

Office Manager

Improveit Home Remodeling
09.2025 - Current

Assistant Store Manager

Par Mar Stores #169
09.2021 - 10.2025

Customer Service Representative

AVS Mini Mart
01.2021 - 09.2021

Manager

Traders Cafe
05.2016 - 02.2021

Cook Foundation Dinners
03.2012 - 04.2016

Associate in Science (A.S.) - Business Administration

Ohio University

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