Shae Winters

• Proactively identified risk areas within the organization and implemented necessary safeguards mitigating any potential negative impact on the business.
• Managed purchasing, sales, marketing, and customer account operations efficiently.
• Raised property accuracy and accountability by creating a new automated tracking method.
• Developed and maintained strong client relationships, resulting in repeat business and referrals.
• Identified and qualified customer needs and negotiated and closed profitable projects successfully.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Interacted well with customers to build connections and nurture relationships.
• Oversaw daily operations, ensuring team members completed all tasks accurately and efficiently.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Established foundational processes for business operations.
• Managed day-to-day business operations.
• Strategic planning, cost control measures, and targeted marketing efforts achieved financial growth.
• Organized and detail-oriented with a strong work ethic.
• Proven ability to learn quickly and adapt to new situations.
• Resolved problems, improved operations, and provided exceptional service.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Self-motivated, with an strong sense of personal responsibility.
• Coordinated events and worked on ad hoc projects.
• Answered a high volume of phone calls and email inquiries.
• Managed incoming and outgoing mail, mail, email, and faxes.

• Organized company-wide events that boosted employee morale and cultivated team spirit.
• Gathered and organized materials to support operations.
• Tracked records, filed documents, and maintained client communication to manage office activities.
• Tracked Suicidal Indication and Drug & Alcohol
• URI's and PHA's
• Briefing
• Solider resources
• Risk Management
• Worked with Chaplains
• Worked with DOD

Works continuous

Effective and professional use of communication skills and organization skills.

Initiates positive relationships with programs participants with clear communication.

Making frequent flexibility, patience and ongoing conflict resolution. -

Working with clients needing counseling, diagnosing patients with behavioral health issues.

Providing the correct method of treatment and medication management plan.

Working with patients that have mental health disorders, youth counseling, directing DOC prisoners to transition into society.

• Educated clients and families about dangers of substance abuse and addiction.
• Enhanced team performance by collaborating with colleagues in sharing resources and best practices.
• Conducted comprehensive assessments of clients to develop individualized treatment plans.
• Promoted awareness of the crisis line through outreach efforts at community events and presentations.
• Mentored new Crisis Line Workers, sharing expertise on effective communication strategies and de-escalation techniques during high-pressure interactions with callers.
• Implemented evidence-based interventions for substance abuse treatment.
• Provided appropriate referrals to community-based resources for callers seeking additional support or services.
• Supported supervisors in monitoring call quality and providing constructive feedback to peers as needed.
• Utilized motivational interviewing techniques to increase client engagement in treatment.
• Improved caller experience by providing empathetic listening and support during crisis situations.
• Maintained up-to-date knowledge of crisis intervention techniques through ongoing professional development.
• Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
• Established trust with diverse caller populations by demonstrating cultural sensitivity and inclusivity during all interactions.
• Prevented potential crises from escalating further by promptly identifying warning signs from callers'' descriptions and implementing appropriate intervention strategies.
• Reduced wait times for callers through efficient call management and timely response to incoming contacts.
• Offered supportive counseling and crisis intervention to individuals in crisis.
• Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.

• Coordinated company events and meetings to foster teamwork and boost employee morale.
• Streamlined office operations by implementing efficient administrative systems and procedures.
• Completed forms and reports to facilitate admission, transfer or discharge.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
• Maintained database systems to track and analyze operational data.
• Implemented data-driven decision-making processes, leading to more informed business choices.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Reduced overhead costs through careful budget management and resource allocation.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Entered and maintained departmental records in company database.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Observed packing operations to verify conformance to specifications.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.