Shaean Seward
South Bend,IN
Summary
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
• Asst I, Doc IMAGE
1st Source Bank
South Bend, IN
10.2022 - Current
- I handle daily disbursement printouts, manage Excel data entry for Encompass loans and Nautilus, and record FedEx and UPS packaging details for titles, loans, and equities using Excel.
- Additionally, I export monthly printer reports, scan and index consumer loan documents, casualty homeowners' insurance, and mortgage deeds.
- I also order Staples supplies, including paper and breakroom necessities, as required, and create disbursement vouchers upon request.
Executive Administrative Assistant
1st Source Bank
South Bend, IN
04.2022 - 08.2024
- Processed invoices, addressed employee or out-of-office issues, created and modified spreadsheets, and organized files for executives.
- Managed mail sorting, data entry, image scanning, and file categorization.
- Oversaw executive's schedule.
- Composed, reviewed, and dispatched executive communications.
- Arranged and readied meetings, including document collection and logistical support.
- Fielded phone calls, relayed messages, and conveyed information to the executive.
- Sorted emails and replied as needed. Arranged travel plans.
- Kept various records and documents.
- Managed CERS, key control, and MEPS.
Assistant Supervisor
Bernell Vision
Mishawaka, IN
10.2021 - 04.2022
- Managed UPS and FEDEX shipment tracking for optometry practices.
- Executed administrative duties in inventory management for supervisors.
- Maintained records of optometry inventory using spreadsheets.
- Certified in heavy lifting and forklift operation.
- Supervised staff productivity effectively
Fleet Service Clerk
SkyWest Airlines
South Bend, IN
03.2020 - 10.2021
- Efficiently cleaned the interior and exterior of the plane.
- Utilized ladders to access and cleanse the exterior windows. Performed cleaning, sweeping, vacuuming, and mopping in the aircraft's customer areas.
- Sanitized and flushed the airplane's galleys and lavatories.
- Thoroughly wiped down a variety of surfaces using suitable equipment and cleaning solutions.
- Properly removed and disposed of all discarded materials
Shift Manager
American Airlines
South Bend, IN
04.2018 - 03.2020
- Guided and directed terminal and hangar aircraft maintenance, crew chiefs, and flight attendants.
- Oversaw the structure of plans, processes, policies, and procedures at the ticket counter, gate, and on aircraft before arrival and takeoff.
- Ensured efficient utilization of ticket counter and gate crews to manage the operation's workload.
- Maintained effective relationships with airport management, TSA, flight attendants, and pilots.
- Collaborated with other supervisors to meet passengers' needs, including team efforts to manage flight delays, cancellations, and the provision of food and hotel vouchers.
- Took steps to rectify unsatisfactory situations, including last-minute flight changes and bookings, ensuring passengers received top-quality service. This included booking tickets during boarding for passengers who missed previous flights, finding connecting flights, and resolving baggage claim issues with complimentary vouchers as approved by management.
- Created and modified flight itineraries, changed seat assignments upon request, made boarding announcements, and assisted passengers with special requests, including wheelchair and child assistance.
- Handled passenger luggage, moved baggage and cargo to and from aircraft, operated belt loaders, towed and pushed back aircraft from gates, and worked outdoors in various weather conditions.
- Provided travel information, responded to customer inquiries, completed and updated reservations, calculated ticket costs, collected payments, and planned and assigned routes and seats for passengers.
Sales Supervisor
Sam's Club
Mishawaka, IN
05.2017 - 02.2018
- Achieved the status of top seller and earner for Plus Memberships and Membership credit cards, which led to a rapid promotion.
- Directed a team of customer service associates to meet customer needs effectively.
- Provided guidance to sales assistants on leadership techniques and problem-solving methods, including securing Plus Membership or credit card sales, addressing general customer service inquiries, resolving product or service issues, and handling inventory questions.
- Oversaw all store departments as required and frequently.
Assistant Team Lead
Starbucks
South Bend, IN
08.2015 - 10.2016
- As a Team Lead Assistant and Shift Manager, I supervised barista duties during shifts and ensured efficient closing for the next day's morning crew.
- I informed customers about the quality of our products and services.
- I weighed, ground, and packaged coffee according to customer requests, and served baked goods and various food items.
- I took customer orders and provided callbacks. All customer complaints were reported to the manager on duty.
Medical Intern
Beacon Memorial Hospital
South Bend, IN
06.2015 - 08.2015
- Responsible for entering SSI data and confidential patient descriptions.
- Performed janitorial duties, including mopping, sweeping, and detailed cleaning of various patient rooms.
- Organized patient files alphabetically. Printed and generated labels.
Education
High School Diploma -
Clay High School
South Bend, IN06-2015
Some College (No Degree) - Marketing
Indiana Tech Law School
Fort Wayne, INSkills
- Document Review
- Policy Adherence
- Credit analysis
- Deadline-oriented
- File Management
- Data Collection
- Personal Data Collection
- Excellent Communication
- Data Entry
- Self Motivation
- Goal Setting
- Written Communication
- Customer Service
- Effective Communication
- Team Collaboration
- Attention to Detail
- Financial Data Collection
- Analytical Thinking
- Teamwork and Collaboration
- Multitasking
- Time Management
- Professional Demeanor
- Reliability
- Task Prioritization
- Adaptability and Flexibility
- Analytical Skills
- Adaptability
- Professionalism
- Continuous Improvement
- Problem-Solving
- Team building
- Active Listening
- Decision-Making
- Inventory Control
- Flexible Schedule
- Energetic and Enthusiastic
- Training and mentoring
- Sales Strategies
- Tech-Savvy
- Employee Training
- Handling Customer Complaints
- Opening and closing procedures
- Staff Training and Onboarding
- Punctual and Reliable
- Operations Management
- Relationship Building
- Workplace Safety
- Sales Coaching
- Sales Analysis
- Sales Reporting
- Sales Presentations
Affiliations
- Volunteering for plastic caps at 1st Source Bank
- Gardening Volunteering
- Volunteering for trash pickup on weekends
Certification
- Certification of completion for a three-week customer service training at American Airlines' Dallas headquarters.
- Certificate of Completion for a one-week Baggage Claim Training at American Airlines in Charlotte, North Carolina.
Accomplishments
- Achieved promotion to Sales Supervisor within two months of sales role at Sam's Club.
Timeline
• Asst I, Doc IMAGE
1st Source Bank
10.2022 - Current
Executive Administrative Assistant
1st Source Bank
04.2022 - 08.2024
Assistant Supervisor
Bernell Vision
10.2021 - 04.2022
Fleet Service Clerk
SkyWest Airlines
03.2020 - 10.2021
Shift Manager
American Airlines
04.2018 - 03.2020
Sales Supervisor
Sam's Club
05.2017 - 02.2018
Assistant Team Lead
Starbucks
08.2015 - 10.2016
Medical Intern
Beacon Memorial Hospital
06.2015 - 08.2015
High School Diploma -
Clay High School
Some College (No Degree) - Marketing
Indiana Tech Law School
- Certification of completion for a three-week customer service training at American Airlines' Dallas headquarters.
- Certificate of Completion for a one-week Baggage Claim Training at American Airlines in Charlotte, North Carolina.
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