SHAELA LOCKHART
Warren
Summary
Experienced and motivated hospitality professional with a strong background in customer service, sales, and team leadership. Proven ability to build positive guest relationships, resolve concerns efficiently, and maintain a high standard of professionalism. Seeking to grow within a dynamic hospitality environment where exceptional service, communication, and multitasking skills can shine.
Overview
6
6
years of professional experience
Work History
Customer Experience Representative
Arotek on behalf of General Motors
05.2022 - 10.2025
- Collaborated with dealerships to improve customer concern resolution processes.
- Handled customer complaints and provided timely, effective solutions with follow-up to ensure satisfaction.
- Built sustainable relationships and trust through open, empathetic, and professional communication.
Server
Willis Show Bar
06.2023 - 07.2025
- Delivered high-quality table service in a fast-paced, upscale cocktail and live entertainment venue.
- Accurately took orders, processed payments, and coordinated with bar and kitchen staff to ensure smooth service.
- Maintained a welcoming and professional atmosphere while anticipating guest needs.
- Balanced multiple tables and large parties, ensuring timely service and exceptional guest experiences.
- Consistently received positive feedback and repeat customers for friendly and attentive service.
Janitorial Technician
Aaro Companies
08.2024 - 11.2024
- Performed daily cleaning and sanitation of floors, restrooms, and office spaces.
- Maintained inventory, restocked supplies, and ensured facility security by locking doors and setting alarms.
- Reported maintenance issues and fulfilled special requests promptly to meet client standards.
Seasonal Support Specialist
Verizon Wireless
11.2021 - 01.2022
- Assisted customers with account inquiries, orders, and billing issues in person and by phone.
- Processed exchanges, refunds, and service adjustments while maintaining customer satisfaction.
Supervisor
Finish Line
09.2019 - 01.2022
- Supervised and trained team members in sales and customer service procedures.
- Scheduled staff shifts, maintained timecards, and monitored sales performance.
- Managed inventory levels and prepared reports for management and budgeting purposes.
Professional Sales Associate
Value City Furniture
10.2020 - 11.2021
- Provided product information and recommendations based on customer needs.
- Delivered excellent service and met sales goals through active listening and relationship building.
Education
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Oakland Community College
Auburn Hills, MI03.2020
Skills
- Guest Service & Communication
- Time Management & Organization
- Conflict Resolution
- Service-Based Selling
- Microsoft Word & Excel
- Team Leadership & Training
- POS Systems & Cash Handling
- Multitasking in Fast-Paced Environments
Timeline
Janitorial Technician
Aaro Companies
08.2024 - 11.2024
Server
Willis Show Bar
06.2023 - 07.2025
Customer Experience Representative
Arotek on behalf of General Motors
05.2022 - 10.2025
Seasonal Support Specialist
Verizon Wireless
11.2021 - 01.2022
Professional Sales Associate
Value City Furniture
10.2020 - 11.2021
Supervisor
Finish Line
09.2019 - 01.2022
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Oakland Community College