Experienced project manager with a proven ability to lead complex deployments and promote cross-functional collaboration. Skilled in enhancing project efficiency and stakeholder engagement throughout the client lifecycle. Dedicated to achieving project milestones and delivering exceptional results that support organizational goals.
Hi, I’m
Shaelah McErlean
Montgomery,TX
Summary
Overview
11
years of professional experience
Work History
Axiom Medical Consulting
Implementation Project Manager
11.2021 - 03.2025
Job overview
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Collaborated with stakeholders to define project scope, objectives, and deliverables for successful implementation.
- Developed tailored comprehensive project plans outlining timelines, milestones, and resource allocation for internal and external uses.
- Monitored project progress to ensure compliance with timelines and deliverables, driving accountability among teams.
- Implemented process improvement initiatives to ensure project success.
- Created implementation methodologies to control project costs and meet deadlines.
Axiom Medical Consulting
Client Success Manager
01.2020 - 11.2021
Job overview
- Engaged with corporate clients to manage expectations and deliver tailored solutions.
- Developed and implemented effective strategies to improve customer service levels, resulting in an increase in customer satisfaction.
- Proactively addressed customer complaints, resolving issues swiftly and to the customer's satisfaction.
- Collaborated with cross-functional teams to ensure customer service levels are maintained and improved.
- Developed and maintained strong customer relationships to gain customer loyalty and referrals.
Axiom Medical Consulting
Program Administrator
03.2019 - 01.2020
Job overview
- Support and enforce defined standards for milestones, resource, issue and risk tracking across multiple project deliverables.
- Provided ongoing direction and leadership for program operations.
- Prepare and produce reporting materials.
- Maintained and updated project related documents.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Communicated regularly with stakeholders, updating on progress to build support for program.
InterLinc Mortgage
Project Coordinator
04.2018 - 03.2019
Job overview
- Successfully managed the coordination of various complex projects in a fast-paced environment.
- Created and maintained project documentation, including status reports and project metrics.
- Facilitating effective communication between all contractors and sub-contractors.
- Ensured compliance with project schedules and deadlines.
- Coordinated resources, tasks, and timeline for multiple projects simultaneously.
InterLinc Mortgage
Administrative Assistant
08.2017 - 04.2018
Job overview
- Performed administrative functions such as data entry, filing, and customer service.
- Responsible for scheduling appointments, organizing and coordinating meetings, and managing calendars.
- Supported the office with various projects and tasks, such as data analysis and research.
- Developed and maintained positive relationships with outside vendors and other stakeholders.
- Coordinated travel arrangements for staff, ensuring accuracy and cost efficiency.
Complete Crane Services Inc
Office Administration Manager
07.2014 - 08.2017
Job overview
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Recruited, trained, and mentored new hires and achieved a 96% retention, driving employee engagement.
- Highly organized and detail-oriented with the ability to multitask and prioritize tasks effectively.
- Experienced in developing and maintaining filing systems, both electronic and paper.
Education
Van Vleck High SchoolVan Vleck
High School Diploma
06-2013
University Overview
Skills
- Project Management
- Customer Service
- Problem-solving
- Microsoft
- Cross-functional team leadership
- Communication
- Process Improvement
- Hipaa Compliant
- Teamwork
- Positive Work Ethic
- Project implementation
- Issue resolution
Training
Training
- Make the move from Individual Contributor to Manager, LinkedIn 2023 - 2023
- Communication Foundations, LinkedIn 2023 - 2023
- Setting Team and Employee Goals Using SMART Methodology, LinkedIn 2023 - 2023
- Motivating and Engaging Employees, LinkedIn 2024 - 2024
Timeline
Implementation Project Manager
Axiom Medical Consulting
11.2021 - 03.2025
Client Success Manager
Axiom Medical Consulting
01.2020 - 11.2021
Program Administrator
Axiom Medical Consulting
03.2019 - 01.2020
Project Coordinator
InterLinc Mortgage
04.2018 - 03.2019
Administrative Assistant
InterLinc Mortgage
08.2017 - 04.2018
Office Administration Manager
Complete Crane Services Inc
07.2014 - 08.2017
Van Vleck High School
High School Diploma
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