Shaelee Wright

• Assisted in developing aquatic programs for recreational swim classes and competitive teams.
• Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
• Developed strategies for challenging behaviors exhibited by students during lessons.
• Updated records of attendance, skill levels achieved and other relevant information for each student.
• Provided swimming instruction to individuals and groups of all ages.
• Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.

• Assisted campers with daily activities and provided supervision in a safe environment.
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• Provided emotional support to help build self-confidence among campers who needed it most.
• Provided guidance to campers on proper behavior and conflict resolution techniques.
• Displayed enthusiasm, energy and commitment when interacting with both children and adults.

• Volunteer position throughout summer camp, fall retreats, and winter/spring retreats

• Maintained constant surveillance of patrons in the swimming area at all times.
• Communicated regularly with supervisors regarding any issues that arose during shifts.
• Responded quickly to medical emergencies in the pool area.
• Performed regular cleaning and maintenance of pool equipment.
• Participated in monthly training courses to stay up-to-date in water rescue techniques.
• Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.

• Answered customer inquiries via phone, and in person.
• Resolved customer complaints promptly and efficiently.
• Provided customer service support to address questions or concerns from members regarding their accounts.
• Ensured that all complaints and problems were resolved quickly by communicating with relevant departments.
• Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
• Kept lobby area neat and tidy throughout shift by cleaning up any messes left behind by guests.
• Maintained guest records in accordance with established procedures.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.