Shaelen Whitlock
Orlando,FL
Summary
A seasoned Medical Assistant/Receptionist, I excelled at Medfast Urgent Care Centers by streamlining patient check-ins, enhancing patient flow, and ensuring efficient insurance processing. With expertise in medical office administration and a knack for initiative-taking, I significantly improved patient satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Medical Assistant/Receptionist
Medfast Urgent Care Centers
Titusville, Florida
09.2022 - Current
- Verified insurance eligibility and collected copays and deductibles at time of service.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided assistance to clinicians during exams when needed.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Checked patients in and out for appointments and collected co-payments.
Education
High School Diploma -
Florida Virtual
Orlando05-2025
Skills
- Medical office procedures
- Initiative-taking
- Medical receptionist experience
- Healthcare industry
- Patient check-in and check-out
- Medical office administration
Timeline
Medical Assistant/Receptionist
Medfast Urgent Care Centers
09.2022 - Current
High School Diploma -
Florida Virtual
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