Shaeley Muse
Murphy,NC
Summary
Proven customer service expert with a track record of enhancing guest experiences at Hampton Inn By Hilton through exceptional guest relations and efficient reservation management. Skilled in Microsoft Suite and adept at multitasking, consistently prioritizes team collaboration and interpersonal skills to achieve operational excellence. Demonstrates a strong ability to maintain composure and professionalism in high-pressure environments.
Professional hospitality specialist with strong focus on guest satisfaction and operational efficiency. Demonstrates reliability and flexibility in meeting changing needs. Skilled in team collaboration, communication, and problem-solving. Excels in managing reservations, handling inquiries, and creating welcoming environment.
Overview
4
4
years of professional experience
Work History
Front Desk Hostess
Hampton Inn By Hilton
04.2024 - Current
- Maintained a welcoming atmosphere with professional demeanor, engaging in friendly interactions with guests.
- Collaborated with housekeeping to maintain clean and well-presented lobby areas, enhancing the overall guest experience.
- Maintained a high level of personal presentation, ensuring uniform was clean, well-fitting, and in line with company dress code standards at all times.
- Managed reservations and updated room availability using hotel management software, ensuring accurate information for staff and guests.
Waitress
Murphy's Chophouse
09.2022 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Cashier
Food Lion
12.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Lifeguard
Baptist Children's Homes of North Carolina
05.2021 - 10.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Tri-County Community College
Murphy, NC05-2023
Skills
- Microsoft suite
- Guest relations
- Reservation management
- Up-selling techniques
- Customer service
- Multitasking
- Team collaboration
- Interpersonal skills
Timeline
Front Desk Hostess
Hampton Inn By Hilton
04.2024 - Current
Waitress
Murphy's Chophouse
09.2022 - 12.2022
Cashier
Food Lion
12.2021 - 09.2022
Lifeguard
Baptist Children's Homes of North Carolina
05.2021 - 10.2021
High School Diploma -
Tri-County Community College
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