Shaelis Anderson
Winter Haven,FL
Summary
Seasoned Administrator with extensive experience in overseeing office operations and enhancing interdepartmental collaboration. Expertise in strategic planning and team leadership, leading to streamlined processes that boost efficiency and productivity. Recognized for fostering a positive workplace environment and elevating staff morale through effective problem-solving skills.
Overview
22
22
years of professional experience
Work History
Administrator
Palm Medical Centers
Bartow, FL
03.2024 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Analyzed business performance data and forecasted business results for upper management.
- Organized meetings, conferences, travel arrangements and other events as required.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Provider Relations Manager
Healthmap Solutions
Seattle, WA
08.2020 - 03.2024
- Monitors and manages key deliverables of the physician office implementation and onboarding processes
- Builds strong cross-functional relationships with internal departments and physician partners and practice staff
- Introduced kidney health program to office staff and physicians
- Ensures service level agreements are met or exceeded
- Establish and manage performance incentives
- Evaluate and manage practices financial and clinical performance
- Establish and manage the local high-performance network of providers (HPN)
- Maintain high engagement and performance rates
- Support Quality Practice Advisors (QPA) initiatives
- Engage with key hospital systems
- Ensures timely and successful delivery of reports to internal and external stakeholders
- Maintains and documents all applicable practice and patient updates, follow up communications and applicable dashboard information
- Establishes all critical workflow processes for each assigned practice
- Perform other duties/tasks as assigned
Director of Admissions
Ballard Center-Seattle
Seattle, WA
06.2023 - 10.2023
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured compliance with all relevant regulations, policies and procedures.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed and executed marketing strategies to increase brand awareness and market share.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided guidance and support to applicants throughout the admissions process.
- Managed and developed admissions department structure, including front desk, part-time and temporary employees oversight.
Provider Relations Representative
Primary Partners
Clermont, FL
11.2018 - 08.2020
- Maintained and enhanced ongoing communication and coordination between ACO management, participating ACO physician practices, preferred network and community consultants
- Assists in the development and maintains the operations of the ACO preferred network and community consultants in order to achieve goals of the ACO
- Interprets and analyzes data related to ACO performance, Practices performance, identify problems and opportunities and develop specific action plans with preferred network and community consultants to achieve goals
- Coordinates the analysis of quality and costs data to develop and implement performance improvement action plans for each preferred network providers
- Acts as a liaison between the Physicians and ACO management keeping relevant parties informed
- Coordinates the development and implementation of physician education and training programs related to the ACO program
- Communicates with and influence internal and external stakeholders regarding key project objectives and steps, to ensure buy-in
- Provides recommendations to improve ACO program
Office Manager/Provider Relations
Central Florida Cancer Institute
Davenport, FL
08.2013 - 10.2018
- Served as a point of contact for all interaction with clinical team members, administrative associates, referral sources, and patients
- Public relations/marketing, coordinated health fairs
- Recruitment of administrative staff and clinical staff
- Onboarding and orientation for new hires
- Admissions coordinator, Organized and facilitated staff meetings
- Coordinating physicians schedules, assisting with coverage of physicians and employees
- Administrative role: payroll, accounts payable/receivable
- Operating the front office including scheduling, presenting treatment plans
- Maintaining and ordering office supplies
Admissions Coordinator/Scheduler
Nurse On Call
Winter Haven, FL
03.2010 - 07.2011
- Created, maintained, and updated clinician schedules
- Received data for new and current patients and employee records
- File incoming documents daily; maintained a controlled procedure for active patients files; prepared clinical records for new patients upon referral
- Served as a point of contact for all interaction with clinical team members, administrative associates, referral sources, and patients
Optometric Technician/Front Desk
Eye Express
Lakeland, FL
03.2007 - 01.2010
- Assisted optometrist in taking measurements
- Patient education on maintenance of contact lenses
- Performing visual tests, eye exercises education
- Billing and record keeping
- Scheduling
- Insurance verification
Office Coordinator
Highlands Dental
Lakeland, FL
01.2003 - 03.2007
- Front desk administrative duties included creating and modifying documents
- Scheduling appointments
- Coordinated and maintained records and inventory
- Presenting treatment plans
- Organized meetings and conferences
- Invoiced and reconciled insurance claims
- Insurance verification
Education
A.S - Criminal Justice
Florida Metropolitan University
01-2002
High school diploma -
Bartow High School
01.2000
Skills
- Data Entry
- Data Analysis
- Effective Task Management
- Effective Communication
- Customer Engagement
- Strategic Issue Resolution
- Proficient in Managing Multiple Tasks
- Proficient in Two Languages
- Proficient in Microsoft Office
- Excel Data Analysis
- Proficient in WordPerfect
- Dentrix
- Eclinicals
- Athena
- Expense Tracking
- Insurance Eligibility Verification
- Patient Appointment Coordination
- Administrative Support
- Operational Oversight
- Effective Meeting Facilitation
- ICD-10
- EMR Systems
- Medical Coding
- CPT Coding
- Tableau
- Leadership
- Project Coordination
- Sales Expertise
Languages
Spanish
Professional
References
References available upon request.
Timeline
Administrator
Palm Medical Centers
03.2024 - Current
Director of Admissions
Ballard Center-Seattle
06.2023 - 10.2023
Provider Relations Manager
Healthmap Solutions
08.2020 - 03.2024
Provider Relations Representative
Primary Partners
11.2018 - 08.2020
Office Manager/Provider Relations
Central Florida Cancer Institute
08.2013 - 10.2018
Admissions Coordinator/Scheduler
Nurse On Call
03.2010 - 07.2011
Optometric Technician/Front Desk
Eye Express
03.2007 - 01.2010
Office Coordinator
Highlands Dental
01.2003 - 03.2007
A.S - Criminal Justice
Florida Metropolitan University
High school diploma -
Bartow High School
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