Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaeltiqua Glenn

Sherman,TX

Summary

I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Car-mart
04.2023 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

General Manager

Paradise Quickstop 9
08.2017 - 04.2023
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.

Warehouse Worker

Slane Hosiery
06.2017 - 08.2017
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • My main duty was to prepare socks by using machines to actually knit the socks.

Cashier

McDonald's
06.2017 - 08.2017
  • Upsold additional products and services to customers, increasing revenue.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Greeted customers entering store and responded promptly to customer needs.

Fast Food Team Leader

Steak N Shake
09.2016 - 04.2017
  • Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
  • Ensured adherence to brand standards within diverse responsibilities including food preparation and serving processes.
  • Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
  • Served consistent portions following recipes and control standards.
  • Coordinated schedules for team members, considering availability and business needs while maintaining optimal staffing levels.
  • Monitored food inventory and supplies to prevent waste.
  • Suggested complementary items to orders to boost sales.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Assisted with preparing salads and cold food items.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Handled cash transactions accurately, maintaining balanced registers at the end of each shift.

Call Center Representative

Alorica
04.2015 - 09.2016
  • Trained new personnel regarding company operations, policies and services.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Cross-trained and backed up other customer service managers.

Fast Food Manager

Whatabuger
02.2010 - 04.2015
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Implemented an effective marketing strategy that included targeted social media campaigns designed to attract new customers from local demographics.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented regular maintenance schedules for equipment to reduce downtime and improve overall operational efficiency.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • I started off as a cashier, then was a cook, and ended in management.

Education

No Degree - Business Administration

Texarkana College
Texarkana, TX

High School Diploma -

Southwest Guilford High School
High Point, NC
06.2009

Skills

  • Team Leadership
  • Customer Relationship Management
  • Lead Generation
  • Compliance understanding
  • Training and Development
  • Employee Scheduling
  • Staff hiring
  • Time Management
  • Problem Resolution
  • Budget Allocation
  • Verbal and written communication
  • Performance Evaluations

Timeline

Assistant Manager

Car-mart
04.2023 - Current

General Manager

Paradise Quickstop 9
08.2017 - 04.2023

Warehouse Worker

Slane Hosiery
06.2017 - 08.2017

Cashier

McDonald's
06.2017 - 08.2017

Fast Food Team Leader

Steak N Shake
09.2016 - 04.2017

Call Center Representative

Alorica
04.2015 - 09.2016

Fast Food Manager

Whatabuger
02.2010 - 04.2015

No Degree - Business Administration

Texarkana College

High School Diploma -

Southwest Guilford High School

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Shaeltiqua Glenn