Shaely Meyer
Redmond
Summary
Hard-working high school graduate (3.14 GPA) with work experience and a proven knowledge of customer communications, customer satisfaction, and customer needs assessment. Aiming to work in the medical field and to develop a career. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals. Personable Front Desk Receptionist skilled at facilitating customer appointments and taking care of their needs. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or customer problems. Resourceful Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients or customers with their needs.
Overview
3
3
years of professional experience
Work History
Appointment Scheduler
Subaru Of Bend
09.2024 - 11.2024
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Set up appointments with interested customers according to schedule availability.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Handled complaints and questions, and re-directed calls to other team members.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Made average of 50 outbound and inbound calls per day.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Front Desk Agent
Comfort Suites Redmond Airport
03.2023 - 05.2024
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Maintained appropriate inventory levels based on management direction.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk
SCP Hotel
08.2022 - 02.2023
- Provide guests with information of places to have fun in the area
- Check guests into their hotel room in a timely manner
- Edit any reservations that guests request special needs (top floor, room type)
- Give guests extra blankets/pillows/tissues anything they need
- Let guests into the pool area
- Take cash from guests when paying for snacks/goodies
- Check out guests in the morning, give receipts if they ask for it
- Clean rooms if desperately needed
- Fix reservations if needed
- Explain where the guest's room is and how to get there
- Organize the desk area to look presentable for guests
- Check register everyday to make sure the exact amount is the same everyday in the till ($400)
- Offer great deals to guests to satisfy them
- Check messages to see if any guest needs something.
Receptionist
Best western plus
04.2022 - 09.2022
- Calls from any incoming calls from CLC or guests
- Provide guests with information of places to have fun in the area
- Check guests into their hotel room in a timely manner
- Edit any reservations that guests request special needs (top floor, room type)
- Give guests extra blankets/pillows/tissues anything they need
- Let guests into the pool area
- Take cash from guests when paying for snacks/goodies
- Check out guests in the morning, give receipts if they ask for it
- Clean rooms if desperately needed
- Fix reservations if needed
- Explain where the guest's room is and how to get there
- Organize the desk area to look presentable for guests
- Check register everyday to make sure the exact amount is the same everyday in the till ($400)
Front Desk Medical Receptionist
Diabetes and Obesity Care
12.2021 - 04.2022
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Cashier/Room Advisor
Escape space games
09.2021 - 12.2021
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assist customers by providing information and resolving their complaints
- Show the customers to their escape room they’ve chosen
- Explain to them how the room works
- Show them how a directional lock works then explain the rules and how much time they have and have them choose a difficulty
- Start the time once they go into the room, watch them through a camera and see if they need a hint or give them a hint when they ask for one
- Once they finish I check them out and tell them about the discount they could get for next time, if they ask I tell them what they had to do to escape
- Once the customers leave I go back to the room and reset it to the way it was before for the next customers
- I usually worked until closing so I closed the rooms at 10pm or 11pm, locked the doors, threw out the trash, turned off all the lights and turned off the tvs.
Education
High School Diploma -
Sisters High School
Sisters, OR06.2021
Skills
- Front desk operations
- HIPAA guidelines
- Insurance verification
- Great attitude
- Provider relations
- Intake form processing
- Appointment confirmation
- Conflict management
- Hospitality services
- Administrative skills
- Payment collection
- Call handling
- Schedule coordination
- Telephone etiquette
- Patient callbacks
- Multitasking
- Customer assistance and interaction
- Credit card payment processing
- Problem-solving abilities
- Front Office Support
- Registration processing
- Credit and cash payments
- Reservations
- Office Management
Timeline
Appointment Scheduler
Subaru Of Bend
09.2024 - 11.2024
Front Desk Agent
Comfort Suites Redmond Airport
03.2023 - 05.2024
Front Desk
SCP Hotel
08.2022 - 02.2023
Receptionist
Best western plus
04.2022 - 09.2022
Front Desk Medical Receptionist
Diabetes and Obesity Care
12.2021 - 04.2022
Cashier/Room Advisor
Escape space games
09.2021 - 12.2021
High School Diploma -
Sisters High School
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