Summary
Overview
Work History
Education
Skills
Timeline
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Shaelyn Cleland

Manhattan,KS

Summary

Motivated and adaptable professional with dynamic experience in customer service, healthcare coordination, food service, and team-based environments. Proven ability to multitask, communicate clearly, and stay composed under pressure. Seeking to apply strong interpersonal skills and a commitment to quality service in a dynamic workplace.

Overview

9
9
years of professional experience

Work History

Barista

Radina's on the Hill
01.2025 - Current
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked effectively in fast-paced environments.
  • Supported effective teamwork among colleagues through clear communication, cooperation, and mutual respect.

Patient Care Coordinator (PCC)

Katie’s Way
05.2023 - 06.2024
  • Facilitated communication between providers, patients, nurses, and other healthcare professionals for optimal patient care coordination.
  • Handled professional incoming/outgoing calls, emails, faxes regarding specific patient scheduling, billing, and insurance needs.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved escalated customer issues promptly, demonstrating empathy while finding mutually beneficial solutions.

Crew Member

Dairy Queen
09.2018 - 08.2021
  • Operated kitchen equipment to prepare food items according to established recipes and quality standards.
  • Strengthened communication skills through regular interactions with others.

Lifeguard

WaKeeney Water Park
05.2016 - 08.2020
  • Collaborated closely with team to identify problems and quickest methods for remediation.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Education

Bachelor of Science - Human Development And Family Science

Kansas State University
05-2026

Bachelor of Science - Social Sciences

Kansas State University
Manhattan, KS
05-2026

High School Degree - undefined

Trego Community High School
WaKeeney, KS
05.2021

Skills

  • Teamwork and Collaboration
  • Telephone and Email Etiquette
  • Adaptability and Dependability
  • Accountability and responsibility
  • Communication
  • Organizational Skills
  • Patience and empathy
  • Personable and approachable

Timeline

Barista

Radina's on the Hill
01.2025 - Current

Patient Care Coordinator (PCC)

Katie’s Way
05.2023 - 06.2024

Crew Member

Dairy Queen
09.2018 - 08.2021

Lifeguard

WaKeeney Water Park
05.2016 - 08.2020

High School Degree - undefined

Trego Community High School

Bachelor of Science - Human Development And Family Science

Kansas State University

Bachelor of Science - Social Sciences

Kansas State University

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