Summary

Overview

Work History

Education

Skills

Timeline

Shaelyn Fancher

Valley Mills,TX

Summary

Dynamic leader with experience in training staff and managing daily operations. Recognized for conflict resolution skills and maintaining high standards in customer service and team leading. I also pick up on new skills quickly.

Overview

years of professional experience

Work History

Shipping Lead /Product Lister

Designer Deals TX

07.2024 - 04.2026

Coordinated daily shipping operations to ensure timely order fulfillment.
Managed inventory levels, optimizing stock for efficient shipping processes.
Managed creating and revising listings for Poshmark, and Ebay.
Oversaw packaging quality control to maintain product integrity during transit.

Barista

The Fancy Bean

12.2023 - 07.2024

Prepared high-quality coffee beverages following standardized recipes and techniques.
Operated espresso machines, grinders, and brewing equipment efficiently.
Maintained cleanliness and organization of workstations to ensure operational efficiency.
Provided exceptional customer service by engaging with patrons and addressing inquiries.
Assisted in training new staff on beverage preparation and customer service protocols.
Managed inventory levels by monitoring stock of coffee beans, syrups, and supplies.
Maintained a clean and organized workspace for optimal productivity and safety.
Controlled line and crowd with quick, efficient service.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Meat Cutter

Helberg BBQ

03.2023 - 11.2023

Maintained cleanliness and organization of work area to comply with health regulations.
Assisted in training new staff on proper cutting techniques and equipment usage.
Collaborated with team members to optimize workflow and improve service efficiency.
Cut meats to customer specifications and answered questions about specialty products.
Maintained a clean and organized workspace for maximum productivity and safety.
Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
Educated customers on different cuts of meat and cooking techniques, enhancing their overall experience.
Performed meat inspections and checked temperature environment to maximize food safety.
Increased efficiency with expert use of various cutting tools, including knives, saws, and cleavers.

Key Holder

Earthbound Trading

07.2022 - 03.2023

Supervised daily store operations, ensuring compliance with company policies and procedures.
Trained and mentored new staff on sales techniques and customer service standards.
Managed inventory control, conducting regular stock audits to maintain accurate product levels.
Facilitated visual merchandising initiatives to enhance store presentation and attract customers.
Processed transactions efficiently, maintaining accuracy in cash handling and register operations.
Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Managed store personnel by delegating tasks and supervising daily operations.
Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Contributed to store profitability by identifying opportunities for upselling and cross-selling products.

Shift Lead

Helberg Barbeque

05.2020 - 07.2022

Supervised daily operations to ensure efficient service and quality standards.
Trained and mentored new staff on food preparation and customer service protocols.
Resolved customer complaints promptly, enhancing overall guest experience.
Monitored food safety compliance, maintaining health regulations in all kitchen operations.
Streamlined communication between front-of-house and back-of-house teams, improving service efficiency.
Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Kept employees operating productively and working on task to meet business and customer needs.
Helped store management meet standards of service and quality in daily operations.
Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Established positive rapport with customers and staff members alike through strong communication skills.
Enforced company policies and regulations with employees.
Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Collaborated with management to develop strategies for improving overall store operations.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.