Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shaelyn Frink

Renton,wa

Summary

Dynamic and results-driven professional with a strong foundation in customer engagement, project management, and communication. Excels in creating positive relationships, driving customer satisfaction, and exceeding performance goals. With a Bachelor’s in Business Administration: Marketing in progress, I am eager to leverage my skills and experience in a marketing role that demands creativity, collaboration, and strategic thinking.

Overview

3
3
years of professional experience

Work History

LeadFilter Agent

Averro/OfferUp
Renton, WA
10.2022 - 12.2024
  • Enhanced the car-buying experience by providing exceptional customer support and guidance.
  • Consistently achieved top performer status, exceeding monthly performance goals by an average of 118.65% in 2024.
  • Spearheaded key projects to improve operational processes, including redesigning the sales intake form for company-wide use.
  • Acted as the team’s primary Zendesk escalation point, resolving complex customer inquiries.
  • Partnered with Account Managers to address concierge-related questions, ensuring seamless customer interactions.
  • Supported managerial functions, including fielding sales floor inquiries during management absences.

Client Care Specialist

Columbia Bank
Puyallup, WA
01.2022 - 10.2022
  • Delivered superior customer service while handling financial transactions, inquiries, and account management.
  • Maintained compliance with financial security standards, safeguarding customer data and filing breach reports as necessary.
  • Conducted outbound calls to follow up with clients and engaged prospective customers.
  • Strengthened product knowledge to align solutions with customer needs, fostering client loyalty.

Education

Bachelor of Science - Business Marketing

Western Governor's University
05-2027

Skills

  • Marketing Strategy & Campaign Support
  • Customer Relationship Management (CRM)
  • Data Analysis & Reporting
  • Content Creation & Optimization
  • Project Coordination
  • Strong Verbal & Written Communication
  • Efficiency & Task Prioritization
  • Team Collaboration & Leadership

Accomplishments

  • Ranked as the only team member at OfferUp to meet and exceed performance expectations every month in 2024.
  • Contributed to three high-impact projects, including process improvements and cross-department collaboration initiatives.
  • Received OfferUp's Concierge Elevate Award in 2023 for exceptional communication skills and proactive problem-solving in client-facing roles.

Timeline

LeadFilter Agent

Averro/OfferUp
10.2022 - 12.2024

Client Care Specialist

Columbia Bank
01.2022 - 10.2022

Bachelor of Science - Business Marketing

Western Governor's University

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Shaelyn Frink