Shaelyn Hellon

Collaborated closely with clients to better understand entire project scope.

• Managed day-to-day operations of consulting business, which required such tasks as receiving and stocking.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Collaborated with clients to define project requirements and deliverables.
• Received truck orders for stores and checked them in
• Stocked empty shelves with wine, snacks, candy and a variety of other merchandise.
• Opened, shelved and merchandised a product in visually appealing ways and organized displays for optimal sales.
• Organized back stock and coolers also restocked what needed to be in the cooler.

• Developed, maintained and utilized diverse client base.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Presented professional image consistent with company's brand values.
• Negotiated prices, terms of sales and service agreements.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Consulted with businesses to supply accurate product and service information.
• Recorded accurate and efficient records in customer database.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

• Managed efficient cash register operations.
• Created solutions for customers to satisfy specific needs, quality and budget.
• Identified customer needs and wants to enhance customer experiences and boost sales.
• Developed strong rapport with customers and created positive impression of business.
• Provided product price information to customers.
• Managed customer relations through communication and helpful interactions.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Recommended complementary purchases to customers, increasing revenue.
• Trained and mentored junior staff on customer service strategies and techniques.
• Worked varied hours to meet seasonal and business needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Greeted customers and offered assistance for increased customer satisfaction.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Maintained relationships with customers to maximize sales opportunities.
• Monitored customers for signs of security concerns and escalated issues to management.
• Monitored customer service metrics and performance indicators to identify areas of opportunity.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Conducted meetings with management to discus operational issues and develop ways to improve services.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Observed servers to provide feedback and coaching in areas requiring improvement.
• Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
• Answered customers' questions, recommended items, and recorded order information.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
• Processed orders and sent to kitchen employees for preparation.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Cultivated warm relationships with regular customers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Increased sales significantly by upselling higher-end products to customers.
• Kept register accurate through correct billing, payment processing, and cash management practices.

• Supported needs of several - person wait staff who attended to specific needs of countless customers daily for a restaurant with social relevancy and intentionality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Checked guests' identification before serving alcoholic beverages.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Increased sales significantly by upselling higher-end products to customers.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Answered customers' questions, recommended items, and recorded order information.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Inspected dishes and utensils for cleanliness.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Served food and beverages promptly with focused attention to customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Bussed and reset tables to keep dining room and work areas clean.
• Processed orders and sent to kitchen employees for preparation.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.