Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Shaelyn Heroux

Cranston,RI

Summary

Resourceful specialist known for high productivity and efficient task completion. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans, and ensure successful execution of operational goals. Demonstrated skills include adaptability, negotiation, and strong communication abilities.

Overview

18
18
years of professional experience

Work History

Workers Comp and Legal Coordinator

Orthopedics Rhode Island
01.2023 - Current
  • Adhered to HIPAA regulations by ensuring confidentiality of protected health information.
  • Maintained detailed case files documenting all pertinent information related to the claim.
  • Scheduled Independent Medical Examinations and Depositions for 21 Physicians.
  • Maintained pertinent spreadsheets for IME's, Depositions, and Affidavits.
  • Processed affidavits for Warwick and Wakefield physicians.
  • Processed requests from patients, lawyers, and adjusters in a timely manner via phone, email, and fax.
  • Point of contact for department when Supervisor is out of office.

Author

Darkerwood Publishing
12.2019 - Current
  • ·Perform in-depth research into topics to write clear and accurate copy.
  • Edited existing manuscripts for clarity and structure according to the client's requirements.
  • Collaborated with design teams to create visual elements that complemented written material.
  • Interacted with editors to address feedback and make necessary changes to content.
  • Generated ideas for new articles or books based on current trends in the industry.
  • Managed multiple writing projects simultaneously while meeting deadlines.

Advisor

Outlook
10.2016 - 01.2023
  • Provided crisis intervention to clients dealing with difficult situations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Conducted one-on-one sessions with clients to discuss progress towards goals and strategies for improvement.
  • Fostered an environment that was safe for honest exploration into issues related to personal growth.
  • Encouraged self-reflection through journaling exercises and open dialogue about personal values and beliefs.

Compliance Officer

Bergeland and Hubbard, LLC FINC
11.2006 - 04.2008
  • Coordinated with external auditors during annual financial audits.
  • Liaised between regulatory agencies and internal departments to facilitate regulatory and related matters.
  • Tracked assignment completion to provide weekly metrics to compliance manager.
  • Stayed abreast of applicable laws and state or federal regulation to report violations.
  • Managed a team of 75 Investment professionals.

Education

Clinical Psychology

Argosy University
Chicago, IL

Skills

  • Proficient in Centricity, Exscribe
  • Skilled in Word, Excel, Outlook, Calender
  • Documentation Management
  • Problem-Solving
  • Self Motivation
  • Multitasking
  • Content management expertise
  • Problem-solving abilities
  • Public Speaking
  • Knowledge of Rhode Island Worker's Compensation Laws

Education and Training

Recently passed the Rhode Island Worker's Compensation Adjusters exam. Licensure in progress.

Timeline

Workers Comp and Legal Coordinator

Orthopedics Rhode Island
01.2023 - Current

Author

Darkerwood Publishing
12.2019 - Current

Advisor

Outlook
10.2016 - 01.2023

Compliance Officer

Bergeland and Hubbard, LLC FINC
11.2006 - 04.2008

Clinical Psychology

Argosy University

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Shaelyn Heroux