Summary
Overview
Work History
Education
Skills
Timeline
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Shaelyn Hunze

Fargo,ND

Summary

Energetic and performance driven manager in training with 7 years experience in sales and 3 years in management. Proven to increase profitability by up to 50%. Detail oriented with daily responsibilities and passionate about both employees and customer service. Excellent communication and personal skills. Proficient with microsoft word and excel. Always welcoming new challenges and opportunities.

Overview

6
6
years of professional experience

Work History

Manager in Training

Buckle
01.2023 - Current
  • Each day is split up into 3 segments comparing last years numbers and creating goals for growth each day. Help hold the teammates accountable to the daily actions implemented to support the business focus each week.
  • Enhanced leadership abilities by working closely with one of my mangers to reach weekly goals for teammates.
  • Served as a mentor and resource for teammates by offering guidance, support, and encouragement in their professional development pursuits.
  • Increased customer satisfaction levels by consistently offering the best service quality through coaching and training.
  • Worked with a team of 30+ and ran side by side with the team to obtain daily and weekly sales goals. Implemented motivating actions to support store's sales goals daily, weekly, and monthly.
  • helped to oversee inventory management processes such as loss prevention, shipping and receiving orders, merchandising inventory daily as it comes into the store.

Sales Lead

Buckle
01.2020 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, creating a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.
  • Up-sold and cross-sold products effectively driving sales.
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Established strong relationships with clients through active listening techniques, understanding their unique needs and proposing personalized solutions.

Sales Associate

Buckle
01.2018 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to build customer loyalty and ensure repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Achieved monthly sales targets consistently by implementing effective sales practices and maintaining a high level of product knowledge.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering personalized recommendations.

Education

Associate of Arts - Cosmetology

The Salon Professional Academy
Fargo, ND
09.2019

Skills

  • Team Leadership
  • Sales Techniques
  • Marketing promotions
  • Payroll experience
  • Business Development
  • Decision-Making
  • Strategic Planning
  • Goal Setting
  • Performance reviewing
  • Hiring and Training
  • Customer Service

Timeline

Manager in Training

Buckle
01.2023 - Current

Sales Lead

Buckle
01.2020 - Current

Sales Associate

Buckle
01.2018 - Current

Associate of Arts - Cosmetology

The Salon Professional Academy

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Shaelyn Hunze