Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shaelyn Johnson

Conyers,GA

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Kirkwood Bark and Lounge
08.2024 - Current
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Assistant Store Manager

Kirkwood Feed & Seed Pet Supply
02.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with accurate ordering and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Supervisor

Kirkwood Bark and Lounge
10.2022 - 08.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Kennel Technician

Kirkwood Bark and Lounge
07.2021 - 10.2022
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Improved animal health by administering medications as directed by veterinarians.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
  • Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Assisted in the development of customized enrichment activities for individual animals, catering to their unique needs and promoting overall mental wellbeing.
  • Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
  • Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
  • Provided compassionate care for over 50 dogs, ensuring their comfort and well-being during their stay.

Sales Representative

Victoria’s Secret
09.2019 - 01.2020
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Education

No Degree - Sales And Marketing

Xavier University of Louisiana
New Orleans, Louisiana
06-2022

High School -

Martin Luther King High School
Riverside, California
06.2018

Skills

  • Team Collaboration Experience
  • Performed Academic Research
  • Strong Organizational Abilities
  • Focused Task Completion
  • On-Court and Off-Court Engagement
  • Attention to detail to submit projects in a finalized format
  • Consistently Maintained Academic Excellence
  • Team leadership
  • Decision-making
  • Problem-solving

Languages

English
Native or Bilingual

Timeline

Assistant Manager

Kirkwood Bark and Lounge
08.2024 - Current

Assistant Store Manager

Kirkwood Feed & Seed Pet Supply
02.2024 - Current

Supervisor

Kirkwood Bark and Lounge
10.2022 - 08.2024

Kennel Technician

Kirkwood Bark and Lounge
07.2021 - 10.2022

Sales Representative

Victoria’s Secret
09.2019 - 01.2020

No Degree - Sales And Marketing

Xavier University of Louisiana

High School -

Martin Luther King High School
Shaelyn Johnson