Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Kirkwood Bark and Lounge
08.2024 - Current
Developed strong working relationships with staff, fostering a positive work environment.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Oversaw daily operations to maintain store cleanliness and organization.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Engaged with customers to gather feedback, using insights to improve service and product offerings.
Assistant Store Manager
Kirkwood Feed & Seed Pet Supply
02.2024 - Current
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Streamlined inventory management with accurate ordering and efficient stock organization.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Supervisor
Kirkwood Bark and Lounge
10.2022 - 08.2024
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Kennel Technician
Kirkwood Bark and Lounge
07.2021 - 10.2022
Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
Enhanced animal socialization skills through daily interaction and playtime activities.
Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
Trained new staff on kennel maintenance, animal care and feeding protocols.
Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
Kept animals clean and free of contaminants to promote optimal health.
Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Improved animal health by administering medications as directed by veterinarians.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Assisted in the development of customized enrichment activities for individual animals, catering to their unique needs and promoting overall mental wellbeing.
Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
Provided compassionate care for over 50 dogs, ensuring their comfort and well-being during their stay.
Sales Representative
Victoria’s Secret
09.2019 - 01.2020
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
No Degree - Sales And Marketing
Xavier University of Louisiana
New Orleans, Louisiana
06-2022
High School -
Martin Luther King High School
Riverside, California
06.2018
Skills
Team Collaboration Experience
Performed Academic Research
Strong Organizational Abilities
Focused Task Completion
On-Court and Off-Court Engagement
Attention to detail to submit projects in a finalized format
Consistently Maintained Academic Excellence
Team leadership
Decision-making
Problem-solving
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Kirkwood Bark and Lounge
08.2024 - Current
Assistant Store Manager
Kirkwood Feed & Seed Pet Supply
02.2024 - Current
Supervisor
Kirkwood Bark and Lounge
10.2022 - 08.2024
Kennel Technician
Kirkwood Bark and Lounge
07.2021 - 10.2022
Sales Representative
Victoria’s Secret
09.2019 - 01.2020
No Degree - Sales And Marketing
Xavier University of Louisiana
High School -
Martin Luther King High School
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