Shaelyn McGill
Erie,PA
Summary
Dedicated candidate with experience in both healthcare and customer service roles. Excels in teamwork and problem-solving, ensuring patient comfort and satisfaction. Brings strong time management skills and a commitment to maintaining high standards of care and service.
Overview
3
3
years of professional experience
Work History
Personal Care Nursing Assistant
Springhill Senior Living Community
Erie, PA
06.2025 - Current
- Assisted residents with daily living activities, promoting independence and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Provided compassionate companionship, enhancing residents' emotional well-being and social engagement.
- Maintained cleanliness and safety in resident areas, adhering to health regulations and standards.
- Safeguarded patient privacy by strictly adhering to HIPAA guidelines in all interactions and documentation processes.
- Developed strong rapport with patients through compassionate listening skills, creating a trusting caregiving relationship conducive to healing and recovery.
- Documented patient information and care activities in electronic health record.
Server
Darden Restaurant
Erie, PA
09.2024 - 09.2025
- Delivered exceptional customer service, ensuring satisfaction during dining experiences.
- Managed timely order delivery, coordinating with kitchen staff to meet customer expectations.
- Maintained cleanliness and organization of dining areas, enhancing overall guest atmosphere.
- Processed payments efficiently, handling cash and credit transactions accurately.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
IHOP
Erie, PA
06.2023 - 05.2024
- Trained new team members on menu offerings and service standards.
- Maintained cleanliness and organization of dining area for optimal experience.
- Resolved guest complaints promptly, ensuring a positive dining experience.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science -
PennWest Edinboro
Edinboro, PA06.2030
High School Diploma -
Erie High School
Erie, PA06.2024
Skills
- Vital signs monitoring
- Bedside manner
- Hourly rounding
- Teamwork
- Problem-solving
- Time management
- Activities of daily living ADL support
- Certified in CPR/AED
Timeline
Personal Care Nursing Assistant
Springhill Senior Living Community
06.2025 - Current
Server
Darden Restaurant
09.2024 - 09.2025
Server
IHOP
06.2023 - 05.2024
Bachelor of Science -
PennWest Edinboro
High School Diploma -
Erie High School
CPR/AED Certified
Red-Cross certified in CPR/AED for adult and child