Shaelyn Penny
Holland
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
10.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Daycare Assistant Teacher
Greater Midland Community Centers
06.2022 - Current
- Encouraged students to interact positively and calmly solve disputes.
- Modeled good behaviors for students and maintained classroom discipline.
- Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.
- Enhanced student learning by teaching foundational skills in letter, number and color recognition.
- Promoted exploration and student-led learning in children.
- Communicated with parents about daily activities and any concerning behaviors.
- Supported children's emotional and social development with one-on-one attention.
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
- Instructed children in health and personal habits involving eating, resting and hygiene habits.
- Recorded child behavior, food and medication information for supervisors.
Special Education Paraprofessional
Midland County Educational Service Agency
11.2023 - 10.2024
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance, and assessments.
- Oversaw class of students in absence of instructor.
Social Work Intern
MidMichigan Medical Center - Midland
06.2022 - 12.2022
- Observed therapy delivery, noting treatment models and techniques.
- Documented client social history, treatment and related information.
- Consulted with teachers, parents and outside professionals to support service plan development.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Planned and coordinated discharge from care facility to patient's home.
Fast Food Crew Trainer
McDonald's Fast Food Restaurant
04.2020 - 05.2022
- Explained goals and expectations required of trainees.
- Kept customer and food preparation areas clean and well-organized.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Assembled and served meals according to specific guest requirements.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Served orders to customers at windows, counters and tables.
- Operated cash register and received payment from customers in cash or credit form.
- Made and served coffee, tea and fountain drinks.
Social Work Intern
MidMichigan Medical Center - Midland
05.2021 - 08.2021
- Attended meetings, training, conferences and seminars to advance professional knowledge.
- Collaborated with community agencies to offer clients additional support.
- Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
- Monitored and reviewed treatment outcomes and goal achievement.
- Helped social worker with teaching clients appropriate conduct using behavior modification and stress management techniques.
- Collected data and entered into internal system database.
- Studied social worker application of industry values, ethics and best practices.
- Participated in clinical assessments to help determine appropriate treatment options.
- Conducted research and drafted documents or presentations for special projects.
Student Worker
Ferris State University
09.2018 - 05.2019
- Followed instructions from management to complete tasks according to exact specifications.
- Straightened chairs, swept debris and cleaned tables to maintain clean and organized work area.
- Supported athletic training for student-athletes by preparing treatment areas, equipment and materials.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Arts - Social Work
Ferris State University
Big Rapids, MI12.2022
Skills
- Charting and Recordkeeping
- Behavior Management Techniques
- Safety Monitoring and Management
- Customer service
- Workforce management
- Collaborative and Team-Oriented
- Clear and Direct Communication
- Social Skills Development
- Experience with Diverse Populations
- Relationship Building
Accomplishments
- Was apart of the College Opportunity Program all throughout high school where over the span of four years, was able to acquire over 200 volunteer hours. Some responsibilities included helping with setup/breaking down of community events, offering support and assistance to community members, cleaning the environment, and maintaining good relationships with other volunteer members and stakeholders.
Certification
- Certified in CPR, First Aid, and Bloodborne Pathogens through the American CPR Care Association
Timeline
Manager
McDonald's
10.2024 - Current
Special Education Paraprofessional
Midland County Educational Service Agency
11.2023 - 10.2024
Daycare Assistant Teacher
Greater Midland Community Centers
06.2022 - Current
Social Work Intern
MidMichigan Medical Center - Midland
06.2022 - 12.2022
Social Work Intern
MidMichigan Medical Center - Midland
05.2021 - 08.2021
Fast Food Crew Trainer
McDonald's Fast Food Restaurant
04.2020 - 05.2022
Student Worker
Ferris State University
09.2018 - 05.2019
Bachelor of Arts - Social Work
Ferris State University
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