Summary
Overview
Work History
Education
Skills
Timeline
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Shaelyn Springer

Williston,ND

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Overland Aviation
08.2021 - Current
  • Handle customer inquiries and suggestions courteously and professionally.
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listen to customers, handled concerns quickly.
  • Offer advice and assistance to customers, paying attention to special needs or wants.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Update account information to maintain customer records.
  • Answer customer telephone calls promptly to avoid on-hold wait times.
  • Exhibit high energy and professionalism when dealing with clients and staff.
  • Deliver prompt service to prioritize customer needs and fueling their aircrafts.
  • Promptly respond to inquiries and requests from prospective customers.
  • Maintain clean and orderly lobby and pilot lounge areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Charge out any aircraft fueling that come into our airport, including private and international airlines.

Team Member

Tractor Supply Company
02.2019 - 08.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

Cabinets and Appliances

Menards
05.2014 - 01.2017
  • Maintained detailed records of each project''s status, including progress updates, revisions, approvals, and completed deliverables.
  • Assisted clients in selecting appropriate materials, finishes, and hardware to complement their overall design aesthetic.
  • Worked closely with manufacturing partners to resolve any production issues or delays promptly, minimizing potential impact on project timelines.
  • Provided exceptional customer service by addressing client concerns or questions promptly throughout the design process.
  • Developed strong relationships with vendors and suppliers, negotiating favorable pricing and delivery terms for materials.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality results for all clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cleaning Technician

Wisco Oilfield Company
07.2010 - 04.2014
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.
  • Contributed to the timely completion of projects by consistently working long hours and maintaining a strong work ethic.
  • Ensured safety at worksite by strictly adhering to established safety protocols and reporting hazards.

Education

High School Diploma -

Lakeland High School
Rathdrum, ID
06.2009

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Scheduling
  • Professional telephone demeanor
  • Payment Processing
  • Money handling abilities
  • Computer Proficiency
  • Strong Work Ethic
  • Reliability and punctuality
  • Problem-Solving
  • Teamwork and Collaboration
  • Works Well Under Pressure
  • Multitasking and Organization
  • Attention to Detail

Timeline

Customer Service Representative

Overland Aviation
08.2021 - Current

Team Member

Tractor Supply Company
02.2019 - 08.2021

Cabinets and Appliances

Menards
05.2014 - 01.2017

Cleaning Technician

Wisco Oilfield Company
07.2010 - 04.2014

High School Diploma -

Lakeland High School

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Shaelyn Springer