ShaeLynn Burgener
Red Lodge,MT
Summary
Proven track record in enhancing patient satisfaction and streamlining operations at Beartooth Billings Clinic, leveraging expertise in HIPAA Compliance and exceptional problem-solving abilities. Achieved significant improvements in patient flow and insurance verification processes, demonstrating a commitment to professionalism and high-quality customer service. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
12
12
years of professional experience
Work History
Patient Access Spe
Beartooth Billings Clinic
07.2021 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Collected and validated patient demographics and insurance information.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Prepared patient identification band and completed admissions papers.
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Reduced billing errors by verifying demographic information and updating records as needed.
Particular Cleaning Team Lead
Particular Cleaning
09.2021 - 05.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
Daytime Manager
Entree Soup
01.2019 - 09.2021
- Conducted thorough hiring processes including interviews, reference checks, and onboarding to ensure a skilled and professional workforce.
- Maintained strict adherence to company policies, procedures, safety standards, as well as federal labor laws throughout daily operations.
- Improved customer satisfaction by implementing new service protocols and training staff on effective communication techniques.
- Managed daily operations for seamless business functioning, ensuring all tasks were completed efficiently and accurately.
- Trained and mentored new hires to facilitate their smooth integration into the team, fostering a cohesive workforce committed to excellence.
- Ensured compliance with industry-specific health regulations while maintaining a clean workspace for both employees and customers.
- Resolved conflicts among team members, fostering a harmonious work environment conducive to high performance.
- Implemented inventory control measures to reduce waste, optimizing resource allocation and cost savings.
- Increased overall productivity by developing and implementing streamlined processes for task delegation and time management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sandwich Artist
Subway
01.2012 - 01.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Assisted customers in choosing menu items by providing food complementing information.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Restocked and rotated stock in display case to mitigate stock loss.
- Prepared and presented food in compliance with health and safety guidelines.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
No Degree - History Education
Montana State University - Billings
Billings, MTHigh School Diploma -
Skyview High School
Billings, MT05.2016
Skills
- Medical Terminology
- Front Desk Operations
- HIPAA Compliance
- Appointment Scheduling
- Professionalism and Ethics
- Insurance Billing
- Patient Scheduling
- Healthcare Software Knowledge
- Performance standards compliance
- Fee Collection
- EMR
- Information Collection
- Insurance Verification
- Patient Registration
- Health information obtainment
- Customer Service
- Problem-Solving
- Phone and Email Etiquette
- Multitasking and Organization
- EMR Updating
- Money Handling
- Patient check-in
- Registration and Admissions
- Relationship Building
- Calm and Effective Under Pressure
- Multi-Line Telephone Systems
- Documenting and Recording Information
Timeline
Particular Cleaning Team Lead
Particular Cleaning
09.2021 - 05.2022
Patient Access Spe
Beartooth Billings Clinic
07.2021 - Current
Daytime Manager
Entree Soup
01.2019 - 09.2021
Sandwich Artist
Subway
01.2012 - 01.2019
No Degree - History Education
Montana State University - Billings
High School Diploma -
Skyview High School