Shaelynn Dockstader
Idaho Falls,ID
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
10
10
years of professional experience
Work History
Automotive Service Writer
Woody Smith Hyundai
Idaho Falls, Idaho
03.2024 - Current
- Handled cash transactions accurately and efficiently.
- Advised customers on proper care and preventive maintenance of their vehicles.
- Provided support to other departments within the dealership as needed.
- Ordered parts from suppliers as needed.
- Recorded customer information, vehicle mileage, and details of services performed.
- Greeted customers and answered inquiries about services offered.
- Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
- Provided cost estimates for labor and parts based on customer needs.
- Explained repair procedures and pricing options to customers in a clear manner.
- Scheduled appointments for service and repairs.
- Maintained accurate records of customer transactions including payments received.
- Processed invoices for payment and checked warranties for coverage eligibility.
- Researched vehicle maintenance history to determine maintenance needs.
Office Administrator
Cabela's
Ammon, Idaho
05.2021 - 02.2024
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Processed invoices on a timely basis according to established procedures.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Controlled access to restricted areas within the building through issuing badges.
- Created PowerPoint presentations for employee information.
- Resolved customer inquiries and complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals for store store events.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
Office Administrator
Country Boy Excavation and Fencing
Hailey, ID
08.2020 - 03.2021
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
- Responded to customer concerns and conveyed details about results.
- Successfully handled high caseload on strict schedule.
- Attended Owner while he consulted with clients to explain appraisal results and answer questions about the process or methodology used in appraising a property while I took note.
- Maintained contact with clients throughout the appraisal process to keep them informed of progress.
Gas Station Attendant
Valley Country Store
Bellevue, ID
09.2019 - 09.2020
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Greeted customers, answered questions and provided assistance with purchases.
- Operated cash register to process customer transactions accurately and efficiently.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Verified age requirements for purchase of alcohol and tobacco products.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Stocked shelves with merchandise and ensured that pricing was correct.
Daycare Provider Assistant
Sara's Place
Hailey, ID
01.2019 - 03.2020
- Performed light housekeeping duties such as cleaning toys after use or sweeping floors between classes.
- Developed creative ways to engage children in learning activities through indoor or outdoor playtime.
- Ensured that supplies were stocked appropriately throughout the daycare center.
- Developed positive relationships with parents and guardians by providing regular updates on their child's progress.
- Read stories to the children, sang songs, played games, and engaged in other educational activities.
- Provided support with toileting needs such as diapering and potty training.
- Supervised and monitored children's activities, including meals and rest times.
Merchandiser
Walmart
Idaho Falls, ID
06.2017 - 12.2018
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Printed labels and tags for for-sale merchandise.
Fast Food Worker
Little Caesars
Idaho City, ID
07.2015 - 06.2017
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Operated cash register to process customer payments accurately and efficiently.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
Education
High School Diploma -
Lincoln High School
Idaho Falls06-2016
Skills
- Reception
- Report Preparation
- Administrative Support
- Payroll Administration
- Customer Engagement
- Project Management
- Meeting Coordination
- Event Coordination
- Human Resources
- Expense Reporting
- Mail Handling
- Scheduling Appointments
- Billing and Coding
- File Organization
- Payroll
- Recruitment
- Recordkeeping
- Policy Enforcement
- New Employee Orientation
- Service upsells
- Training and Mentoring
- Background Checks
- Respectful and Compassionate
- Strong Ethics
- Multitasking and Organization
- Customer Service
Timeline
Automotive Service Writer
Woody Smith Hyundai
03.2024 - Current
Office Administrator
Cabela's
05.2021 - 02.2024
Office Administrator
Country Boy Excavation and Fencing
08.2020 - 03.2021
Gas Station Attendant
Valley Country Store
09.2019 - 09.2020
Daycare Provider Assistant
Sara's Place
01.2019 - 03.2020
Merchandiser
Walmart
06.2017 - 12.2018
Fast Food Worker
Little Caesars
07.2015 - 06.2017
High School Diploma -
Lincoln High School
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