Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaelynn Lester

Two Rivers,Wisconsin

Summary

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Knowledgeable and dedicated medical professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Medical Assistant

Eyemart Express LLC
Manitowoc, WI
04.2023 - Current
  • Entered insurance, demographics and health history into patient database.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Maintained and managed filing, chart keeping and organizational systems for practice.
  • Trained new staff on office procedures, software programs and customer service protocols.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Maintain patient charts using Revolutions EHR
  • Provide exceptional patient care
  • Followed all HIPPA policies regarding patient confidentiality
  • Pre-testing patients (NCT, auto-refractor, auto-keratomy, color blindness test, visual accuities)

Veterinary Assistant

Mishicot Veterinary Clinic
Mishicot, WI
12.2022 - 04.2023
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Assisted veterinarians in examining animals.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Delivered attentive, courteous service to promote overall patron satisfaction.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Communicated with veterinarians and staff members to maintain patient flow.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Maintained accurate medical records of all patients.

Optical Assistant

Eggert&Eggert, LLC
Manitowoc, Wisconsin
03.2021 - 11.2022
  • Scheduling/ rescheduling patients, Maintain patient charts using Revolutions EHR, Provide exceptional patient care, Followed all HIPPA policies regarding patient confidentiality, Pre-testing patients (NCT, auto-refractor, auto-keratomy, color blindness test, visual accuities), Compute and process all patient payment transactions/ refunds, Handle all patient complaints/ concerns, Filing patient charts, Faxing/ scanning

Order Processing Specialist

Clubs Choice
Eau Claire, Wisconsin
04.2012 - 05.2020
  • Completed accurate order entry, including data verification, Verified data entered into company database by reviewing, correcting and deleting data, Checked complete work for proper spelling, grammar, punctuation and format

Salon Assistant/Receptionist

Bristle&Blush
Saratogaq, California
04.2019 - 01.2020
  • Scheduled/ rescheduled clients, Managed Salon Inventory, Ensured all stylist operated according to all safety and regulatory guidelines, Handled all customer complaints, Recorded notes for future reference, including customer preferences and services delivered

Customer Service Representative

Quintus Marekting
Reno, Nevada
07.2004 - 05.2008
  • Provided exceptional customer support in a fast- pasted environment, Processed client credit card information, Resolving customer complaints, Answered a constant flow of customer calls, Schedule/ reschedule client tours, Preserved revenue streams by utilizing strong communication and negotiation skills, Developed and trained new customer service representatives on the proper handling of customer inquiries, Created a new customer database by entering customer information into a database

Education

Medical Assistant -

Milan Institute
06.2009

Skills

  • Front desk
  • Hospitality
  • Computer skills
  • Data entry
  • Medical Terminology
  • Medical records
  • Insurance Verification
  • HIPPA Policies
  • Medical Billing
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Computer Proficiency
  • Problem Resolution
  • Problem-Solving Abilities

Certification

  • Certificate of Participation 2022 Eye Care Seminar from Northeast Wisconsin Technical College
  • Becoming A Better Leader In Optometry with Dr. Dori Carlson 2023

Timeline

Medical Assistant

Eyemart Express LLC
04.2023 - Current

Veterinary Assistant

Mishicot Veterinary Clinic
12.2022 - 04.2023

Optical Assistant

Eggert&Eggert, LLC
03.2021 - 11.2022

Salon Assistant/Receptionist

Bristle&Blush
04.2019 - 01.2020

Order Processing Specialist

Clubs Choice
04.2012 - 05.2020

Customer Service Representative

Quintus Marekting
07.2004 - 05.2008

Medical Assistant -

Milan Institute

Similar Profiles

CREATE PROFILE
Shaelynn Lester