SHAELYNN NIXON
Boise,ID
Summary
Results-driven individual with a track record for delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT HELP DESK ENGINEER
Orion Integration group
08.2024 - Current
- Manage and secure organizational devices, ensuring functionality and compliance with IT policies.
- Configure and troubleshoot hardware, software, and network systems to maintain uptime.
- Provide end-user support and create detailed documentation to improve response efficiency.
- Collaborate cross-functionally to enhance IT infrastructure reliability and performance.
Trip Leader
Boise State University
Boise, Idaho
08.2024 - Current
- Organized and led camping, backpacking, hiking, and paddle boarding trips.
- Coordinated logistics and safety measures for outdoor excursions.
Developed itineraries to enhance participant engagement and enjoyment.
Facilitated team-building activities during outdoor adventures.
Student Athlete Tutor
Boise State University
08.2024 - Current
- Mentor athletes in Computer Science 121, 221, and Calculus 1 and 2.
API Development Intern
JNR Networks
06.2025 - 08.2025
- Conducted testing and research on RESTful APIs to enhance data retrieval and service integration.
- Implemented cybersecurity best practices, and documented procedures to improve API security.
- Collaborated with developers to debug, refine, and plan production-level endpoints.
CYBER OPERATIONS AND INCIDENT RESPONSE INTERN
Idaho National Laboratory
06.2024 - 08.2024
- Develop Python models for CVE file analysis, enhancing cybersecurity measures.
- Conducted application and penetration testing to improve system resilience.
- Contributed to an internal language model that improved automated cybersecurity responses.
SHIFT SUPERVISOR
Starbucks
08.2021 - 08.2024
- Supervised and supported daily store operations, ensuring efficiency and adherence to company standards.
- Trained, coached, and mentored team members to deliver customer service and meet performance goals.
- Managed cash handling, inventory, and scheduling to maintain smooth workflow and accountability.
- Fostered a collaborative team environment, resolving conflicts and motivating staff to meet operational goals.
- Developed organizational, communication, and leadership skills.
CYBER SECURITY AND PROGRAMMING INTERN
Idaho National Laboratory
06.2023 - 08.2023
- Executed vulnerability assessments, identifying critical risks across systems and applications.
- Supported awareness initiatives promoting secure coding and digital hygiene.
Education
Bachelor of Science - Computer Science
College of Engineering, Boise State University
Boise, ID05-2027
Skills
- Programming languages: Java, Python, C
- Database management: SQL
- Problem-solving: Debugging and troubleshooting
- Technical documentation
- Network configuration
- API testing
- Network troubleshooting
- Data analysis
- End-user support
Certification
CompTIA A+ Certified
Timeline
API Development Intern
JNR Networks
06.2025 - 08.2025
IT HELP DESK ENGINEER
Orion Integration group
08.2024 - Current
Trip Leader
Boise State University
08.2024 - Current
Student Athlete Tutor
Boise State University
08.2024 - Current
CYBER OPERATIONS AND INCIDENT RESPONSE INTERN
Idaho National Laboratory
06.2024 - 08.2024
CYBER SECURITY AND PROGRAMMING INTERN
Idaho National Laboratory
06.2023 - 08.2023
SHIFT SUPERVISOR
Starbucks
08.2021 - 08.2024
Bachelor of Science - Computer Science
College of Engineering, Boise State University