Shaelynn Frost
North Richland Hills,TX
Summary
Dynamic professional with a proven track record at Mountain Movers Transportation & Logistics, excelling in invoice processing and team collaboration. Enhanced payment efficiency and vendor relations, while mentoring staff and streamlining operations. Skilled in leveraging critical decision-making and attention to detail to drive process improvements and achieve results.
Overview
5
5
years of professional experience
Work History
Accounts Payable Assistant
Mountain Movers Transportation & Logistics
08.2022 - Current
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Applied proper codes to invoices to keep records organized and easily searchable.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
- Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
- Ensured timely approval of invoices by monitoring outstanding items and following up with approvers as needed.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Streamlined the accounts payable process for faster payment turnaround, ensuring timely payments to suppliers.
- Facilitated the transition from manual to digital record-keeping, reducing paper waste and increasing data security.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Billed customers by sending statements and invoices via fax or email.
Freight Dispatcher
Mountain Movers Transportation &Logistics
08.2020 - 04.2023
- Coached and mentored junior dispatchers, sharing insights and best practices to elevate their performance in managing freight assignments.
- Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.
- Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues.
- Collaborated with warehouse teams to ensure accurate and timely loading of shipments onto trucks for transport.
- Developed contingency plans to address unexpected challenges during the shipping process, minimizing disruptions in service delivery.
- Coordinated effectively between clients, carriers, and internal departments to ensure smooth execution of shipments from pickup to delivery.
- Expedited critical shipments by prioritizing tasks according to urgency levels while maintaining high standards of customer service quality at all times.
- Supported business development efforts by collaborating with sales teams to provide accurate quotes for prospective clients, highlighting the company''s competitive advantages within the logistics industry.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Managed customer accounts and invoicing.
Property Manager /Personal Assistant
Mountain Movers Transportation & Logistics
10.2019 - 08.2020
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Oversaw personal calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO12.2020
Skills
- Invoice Processing
- New Hire Training
- Vendor Relationship Management
- Data Entry
- Process Improvement
- Time Management
- Attention to Detail
- Customer Relations
- Effective Multitasking
- Deadline Management
- Team Collaboration
- Critical Decision-Making
Timeline
Accounts Payable Assistant
Mountain Movers Transportation & Logistics
08.2022 - Current
Freight Dispatcher
Mountain Movers Transportation &Logistics
08.2020 - 04.2023
Property Manager /Personal Assistant
Mountain Movers Transportation & Logistics
10.2019 - 08.2020
Associate of Science - Business Administration
Colorado Technical University
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