Shaena Dooling
Placentia,CA
Summary
Enthusiastic, self-motivated, and reliable professional who takes pride in providing excellent service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Paul's Country Kitchen
2023.09 - Current
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serves food and beverages promptly with focused attention to customer needs.
- Collaborates with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivates warm relationships with regular customers.
- Supports needs of 4 person wait staff who attends to specific requests of countless customers daily.
Server
Haven Craft Kitchen
2022.04 - 2024.01
- Commended multiple times for excellent customer service.
- Interacted with diverse customers in a busy, crowded restaurant with courtesy for best dining experience.
- Managed workload of 8+ tables while maintaining excellent customer service.
- Excellent skills in memorizing seasonal, upscale dining menu.
- Extensive knowledge in wine pairings, specialty cocktails.
- Set positive tone for entire dining experience at first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Crew Member
Trader Joe's
2023.06 - 2024.08
- Pleasantly greeted customers and provided prompt and courteous service.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Operated cash register to accurately process and record customer payments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Server
Angelo's and Vinci's Restaurant
2019.01 - 2021.05
- Interacted in a diverse, bustling restaurant crowd to provide the most memorable dining experience.
- Studied and memorized the extensive traditional Italian food, wine, and cocktail menus to recite to customers.
- Obtained knowledge of all wine offerings and pairings on the menu through restaurant's master sommelier.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Graziano's Restaurant
2016.08 - 2019.08
- Recognized for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability.
- Assisted kitchen staff with food prep, handled special requests and operated cash register.
- Answered customers questions, recommended items, and recorded order information.
- Successfully solved customer conflict and problems when mistakes were made with orders and payments.
Education
Bachelor of Arts - Communication Studies
Purdue Global University
OnlineHigh School Diploma -
Hope Christian PSP
Orange, CA06.2018
Skills
- Exceptional customer service (8 Years)
- Teamwork
- Flexibility
- Conflict resolution
- Organizational skills
- Strong Work Ethic
- Leadership
- Public speaking
- Cardio Pulmonary Resuscitation (CPR)
- Reliability and punctuality
- Cultural Awareness
- Interpersonal communications
Timeline
Server
Paul's Country Kitchen
2023.09 - Current
Crew Member
Trader Joe's
2023.06 - 2024.08
Server
Haven Craft Kitchen
2022.04 - 2024.01
Server
Angelo's and Vinci's Restaurant
2019.01 - 2021.05
Server
Graziano's Restaurant
2016.08 - 2019.08
Bachelor of Arts - Communication Studies
Purdue Global University
High School Diploma -
Hope Christian PSP
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