Shaena Lennon
Summary
Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Property Manager
Republic First Management
01.2020 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
Home Care Manager
Coastal Billing And Home Care Services LLC
03.2019 - 01.2020
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Cash Office Associate
Walmart
08.2018 - 02.2019
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Researched and resolved account discrepancies.
- Managed and responded to correspondence and inquiries from customers and vendors.
Customer Service Associate
Walmart
01.2007 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and backed up other customer service managers.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
East Columbus High School
Lake Waccamaw, NC06.2003
Skills
- Loan Processing
- Vendor Management
- Business Administration
- Contract Negotiation
Timeline
Property Manager
Republic First Management
01.2020 - Current
Home Care Manager
Coastal Billing And Home Care Services LLC
03.2019 - 01.2020
Cash Office Associate
Walmart
08.2018 - 02.2019
Customer Service Associate
Walmart
01.2007 - 02.2019
High School Diploma -
East Columbus High School
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