Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaena Rosario

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Manger

HiCo Hawaiian Coffee
07.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Barista Shift Lead

Kona Wave Cafe
10.2021 - 07.2022
  • Execute daily store tasks; checking inventory and communicating what we need to my manager, taking orders, handling cash, preparing food and providing customer service, Around 4 years old - Present Teaching: 2018 - Preset
  • Assistant teaching class of 25-30 students; keeping them engaged, providing a fun learning environment, collect monthly payment, maintain sanitized and organized storage
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

Shift Supervisor & Barista

Starbucks
01.2019 - 07.2021
  • Managed money; made nightly deposits, counted safe daily, balanced cash drawers, oversaw cash handling and refunds
  • Communicated teams needs to other managers and store manager, trained new employees, maximized staff effectiveness by promoting a cooperative spirit and delegating tasks related to interests of employees
  • Organized and recorded inventory; checked in daily orders and organized back storage
  • Created and posted content for stores Instagram
  • Accurately completed end-of-day financial tasks worth over $6800 of cash and card transactions daily.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Education

Non-Credited Certificate - Fashion Design

Parsons The New School For Design
New York, NY
02.2022

High School Diploma -

Kealakehe High School
Kailua-kona, HI
05.2020

Skills

  • Accurate Cash Handling
  • Inventory Management
  • Product and Service Sales
  • Sales Expertise
  • Staff Management
  • Staff Training
  • Team Leadership
  • Recruiting and Hiring
  • Employee Terminations
  • Verbal and Written Communication
  • Management Training

Certification

Food Handler Permit

Liquor License

Timeline

Store Manger

HiCo Hawaiian Coffee
07.2022 - Current

Barista Shift Lead

Kona Wave Cafe
10.2021 - 07.2022

Shift Supervisor & Barista

Starbucks
01.2019 - 07.2021

Non-Credited Certificate - Fashion Design

Parsons The New School For Design

High School Diploma -

Kealakehe High School

Similar Profiles

CREATE PROFILE
Shaena Rosario