Shaenna Gilharry
Downey,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Individual Service Plan/Documentation Improvement Specialist
Self-Reliant Support Services
05.2021 - Current
- Handled and protected clients' confidential information in accordance with HIPAA regulations.
- Generated progress reports on individual growth and person-centered goals through one-on-one meetings with supervisors and clients
- Ensured adherence to company policies and procedures, consistently delivering work of high quality.
- Reduced errors in documentation by conducting thorough audits and providing corrective actions.
- Developed comprehensive training materials to facilitate onboarding of new team members and improve their understanding of documentation processes.
Behavioral Technician
Maxim Healthcare
02.2021 - Current
- Administered behavior analytic interventions for individuals with developmental disabilities, working closely with a Board Certified Behavior Analyst (BCBA).
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Established rapport with clients, fostering trust and engagement in therapeutic activities.
- Attended regular clinical supervision sessions to review client progress and receive guidance on treatment modifications.
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Implemented behavioral interventions to facilitate positive behavior change.
Employment Coach
Future's Unlimited Community Integration Services
05.2021 - 03.2023
- Promoted professional development among clients with regular goal-setting activities and follow-up meetings.
- Leveraged knowledge of local labor market trends to inform clients'' job search strategies and expectations.
- Increased client confidence through mock interviews and constructive feedback on interview techniques.
- Guided clients towards suitable resources such as tailored training programs or educational opportunities in accordance with their individual career goals.
- Conducted in-depth evaluations of individuals from various backgrounds by assessing their specific requirements, capabilities, and obstacles to job placement. Developed customized support plans based on these assessments.
Retail Sales Associate
Burlington Warehouse Factory
02.2021 - 05.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Hostess
Chilli's Bar & Grill
10.2020 - 03.2021
- Enhanced overall customer satisfaction by effectively managing reservations and seating arrangements.
- Managed high-pressure situations effectively during peak hours, ensuring optimal customer service and efficient operations.
- Implemented strategies to foster a collaborative work environment, leading to improved teamwork and heightened efficiency levels among front-of-house staff.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Retail Sales Associate
Ross Inc
11.2018 - 03.2019
- Delivered exceptional customer service through proactive engagement to resolve queries and assist with product choices and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Proficiently managed returns and exchanges, effectively resolving customer concerns according to company guidelines.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Bachelor's Degree - Psychology
California State University, Los Angeles
Los Angeles01.2023
Associate's Degree - Psychology
Los Angeles Southwest College
Los Angeles, CA01.2021
High School Diploma -
Goose Creek Memorial Highschool
Baytown, TX01.2017
Skills
- Editing and proofreading
- Content Development
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Applied Behavior Analysis
- Transition Planning Support
- Individualized Treatment Planning
Certification
- First Aid/CPR Certified
Timeline
Individual Service Plan/Documentation Improvement Specialist
Self-Reliant Support Services
05.2021 - Current
Employment Coach
Future's Unlimited Community Integration Services
05.2021 - 03.2023
Retail Sales Associate
Burlington Warehouse Factory
02.2021 - 05.2021
Behavioral Technician
Maxim Healthcare
02.2021 - Current
Hostess
Chilli's Bar & Grill
10.2020 - 03.2021
Retail Sales Associate
Ross Inc
11.2018 - 03.2019
Bachelor's Degree - Psychology
California State University, Los Angeles
Associate's Degree - Psychology
Los Angeles Southwest College
High School Diploma -
Goose Creek Memorial Highschool
- First Aid/CPR Certified
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