Shaevante Graves
Conroe
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
9
9
years of professional experience
Work History
Screw Machine Operator
NATURA PCR WASTE MANAGEMENT
01.2022 - 11.2024
- Supported continuous improvement initiatives by actively participating in process review meetings and providing constructive feedback on current procedures.
- Reduced material waste by accurately reading blueprints and following specifications for each job order.
- Improved overall production rate by optimizing machine settings and adjusting tooling as needed.
- Maintained accurate documentation of completed jobs, including measurements, adjustments made, and any issues encountered during production.
- Regularly communicated with supervisors and team members to share updates on production progress and address any potential concerns or issues.
- Upheld strict attention to detail throughout all aspects of the manufacturing process to ensure accuracy in final product dimensions and tolerances met customer requirements consistently.
- Completed tasks according to production sheets specifications and quality standards to meet or exceed tight tolerances and avoid wasting materials.
- Contributed to cost savings by identifying potential improvements in tool usage and machine performance.
Customer Service Representative
Conversions
01.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Use data to develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values
Retail Warehouse Associate
Best Buy
02.2017 - 01.2020
- Collaborated with team members to optimize warehouse layout, resulting in improved workflow and productivity levels.
- Effectively addressed customer inquiries regarding product specifications, availability, pricing information, or other pertinent details.
- Facilitated timely order fulfillment, coordinating closely with shipping team members for efficient delivery of products.
- Conducted routine cycle counts to maintain accurate inventory records and reduce discrepancies between physical stock levels and system data.
- Actively participated in ongoing training initiatives aimed at enhancing job-related skills and staying current on industry best practices.
Customer Service Manager
Walmart
12.2015 - 03.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
High School Diploma -
Lawrence E. Elkins High School
Missouri City, TX06-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Administrative support
Timeline
Screw Machine Operator
NATURA PCR WASTE MANAGEMENT
01.2022 - 11.2024
Customer Service Representative
Conversions
01.2020 - 12.2021
Retail Warehouse Associate
Best Buy
02.2017 - 01.2020
Customer Service Manager
Walmart
12.2015 - 03.2017
High School Diploma -
Lawrence E. Elkins High School
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