Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Shaf Sachdeva

Shaf Sachdeva

North Arlington,New Jersey

Summary

Experienced professional looking for opportunities in customer service focused or technical related job positions. With experience from various industries such as real estate, health care, construction, IT, engineering support, and sales, Being adaptable, eager to learn, resilient and keen on solving challenging problems on a daily basis all converges into a seasoned hardworking professional.

Overview

21
21
years of professional experience
1
1

CompTIA +

1
1

CompTIA Network+

1
1

MCP (Microsoft Certified Professional)

1
1

CCNA (Cisco Certified Network Associate)

Work History

Quality Control Engineer

TEKsystems
01.2023 - Current
  • Responsible for effectively resolving any problems during manufacturing stage of systems testing.
  • Servers that are tested are with respect to Cloud computing, edge computing, AI support infrastructure, data warehousing, and various telecom operations for major fortune 500 clients.
  • Moved and installed shelves, power strips, rails, power whips, servers, switches, fiber optic & ethernet cables and other equipment involving server racks.
  • Recorded received products into database using asset tags information, product manufacturer, model and serial number with respect to BOM.
  • Identified and reported problem devices and replaced defective parts.
  • Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
  • Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Diagnosed and executed resolution for network and server issues.
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Execution of system test scripts and processes

• In charge of debugging of system errors throughout

the various stages of inline testing

• Responsible for testing multiple racks of servers for

at a time

• Setup system of racks containing servers for test stage ensuring proper fiber connectivity and switch configurations according to vendor specifications.

• Managed appropriate system updates, vendor specific firmware and BIOS of the customized systems

built.

• Identifying of error codes via confluence and JIRA

• Execution of system hardware repairs per proper

procedures as per manufacturer's guidelines.

• Issue Resolution collaboration with software

developers and firmware engineers for any outstanding escalated software or firmware issues.

• Manage/escalate issues impacting systems in test and

communicate to Peer technicians, Team Lead and

Supervisors

• Continuous Improvement / 6S Support

• Work with extended team to identify and execute

process improvements / 6S actions

  • Cross train new technicians to get up to date on latest server SKU's.

Consultant

Self-Employed
05.2018 - 12.2022
  • Conducted apartment tours for potential tenants and answered any questions.
  • Monitored and documented all income, including delinquencies.
  • Collected and kept careful records of rental payments.
  • Handled customer complaints personally to verify they were properly resolved.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Monitored common areas for cleanliness and safety.
  • Compiled and conveyed all operational and financial data to manager.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Reviewed all leases to guarantee that tenants received proper level of service.
  • Reviewed completed applications and assessed household information with compliance of Fair Housing Act Standards on both Federal and NJ State level.
  • Conducted annual re-examination appointments and housekeeping inspections.
  • Acted as liaison between construction manager and tenant during build-out phase of tenant suite.
  • Conducted audit of inventories and delivered building supplies.
  • Oversaw renovation projects in addition to supervision of new construction units.
  • Worked with contractors such as electricians, plumbers, masons, roofers, framers, and architects to coordinate approval of permits and timely completion of projects with resultant Certificates of Occupancy.
  • Hands on knowledge of plumbing, electrical, and general construction for over two decades.
  • Managed costs of residential two family projects within allocated budgets of home builders.

Cardiovascular Technologist

Hackensack Meridian Health Mountainside Hospital
05.2017 - 04.2018
  • Maintained all Patient records including echo images according to HIPAA regulations.
  • Kept lab equipment clean, disinfected, and sterilized.
  • Organized and tracked all lab supplies.
  • Managed patient orders by logging order entries, answering phone calls from nurses, other departments, and physicians.
  • Worked with other staff to coordinate overall care of patient.
  • Helped transport patients.
  • Tested all necessary equipment to ensure proper operation.
  • Performed specific echo protocols according to certain pathologies such as Aortic Stenosis, Mitral Stenosis, Mitral Regurgitation, Pericardial Effusion, Low Ejection Fractions, and even masses seen such as thrombus or vegetation.
  • Provided reading cardiologists with appropriate TTE & TEE 2D, color flow, doppler images and metrics in patients suspected of certain cardiac pathologies.
  • Effectively explained procedure to patients in order to obtain all required images.

IT Consultant

Premier Fashion and Jewelry
01.2009 - 09.2015
  • Inspected various office retail equipment to assess functionality and optimized controls.
  • Created service level agreements for IT operational functions including help desk operations.
  • Contributed to project cost estimates and budgets based on assessment of client needs.
  • Troubleshooted PC, Mac, and mobiles devices with IOS and Android OS to maximum performance.
  • Adjusted software parameters to boost performance and incorporate new features.
  • Recommended installed upgrades and helped businesses plan for technology enhancements to match growth.
  • Coordinated with independent business owners to evaluate and improve hardware and software interfaces.
  • Worked with installing and repairing printers, scanners, fax machines, copiers.
  • Was in charge of Hard drive secure wipes for data erasure with emphasis on security.
  • Setup wireless networks with security parameters such as firewalls, access permissions, CCTV connectivity, and Point of Sale operability for individual retail shop clients.
  • Set up permissions and group policy in Active Directory within Windows Server for small business retail clients.
  • Created framework for VPN server and client protocols within specific organizations.
  • Installed and managed security software such as antivirus and malware software to make sure all systems were up to date and secure as possible with respect to PCI compliance in area of customer credit card data.

Technical Support Engineer

Amano McGann
01.2007 - 12.2008
  • Provided Tier III level Technical support to field technicians across US, Canada, Mexico, and other U.S. territories.
  • Consulted with R&D Engineers and QA to resolve hardware and software bugs in parking lane equipment and Point of Sale machines.
  • Implemented working beta release software to determine any upcoming bugs for future releases on all parking lane equipment and Parking Pay stations.
  • Logged all calls into call desk database software for ticketing purposes.
  • Successfully resolved mechanical and electrical issues resulting from equipment failure with in house testing.
  • Looked at wiring diagrams and schematics to make sure all repairs were accurately done on field for all parking lane equipment.
  • Provided above and beyond customer level service and support to field technicians in order to achieve fast resolution.
  • Worked with credit card clearinghouses and merchants to resolve credit card processing issues on select Point of Sale parking lane equipment.

Business Owner

A Plus BookTrading
04.2003 - 12.2006
  • Successfully ran import/export online business with annual revenues of over $100K per year.
  • Sold over $500K worth of merchandise online while attending college.
  • Managed to control costs and market products according to Amazon and eBay product rankings.
  • Handled all customer complaints with high positive feedback.
  • Shipped and fulfilled orders in timely fashion through UPS, FedEx and USPS.
  • Budgeted all inventory, supplies, and miscellaneous costs with emphasis on profit per unit.
  • Listed and photographed all inventory online for sale using inventory management software.

Education

Master of Science - Computer Engineering

New Jersey Institute of Technology
Newark, NJ

Associate of Applied Science - Cardiovascular Technology

Eastwick College
Ramsey, NJ

Skills

  • Exceptional oral and written communication skills
  • Customer service-focused
  • Maintenance knowledge
  • Financial budgeting and reporting
  • Complex problem solving
  • MS Office, MS Windows, Mac OS, Internet, Email, CCTV, Point of Sale systems, Mobile devices, peripheral devices and Wired/Wireless Networking
  • Able to work independently
  • Adaptable to any situation including multi-tasking
  • Knowledge of repair regarding plumbing, electrical, general contracting, HVAC, and appliances
  • Agile, adaptable, and resilient

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Certification

  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified Professional (MCP)
  • Cisco Certified Network Associate (CCNA)

Timeline

Quality Control Engineer

TEKsystems
01.2023 - Current

Consultant

Self-Employed
05.2018 - 12.2022

Cardiovascular Technologist

Hackensack Meridian Health Mountainside Hospital
05.2017 - 04.2018

IT Consultant

Premier Fashion and Jewelry
01.2009 - 09.2015

Technical Support Engineer

Amano McGann
01.2007 - 12.2008

Business Owner

A Plus BookTrading
04.2003 - 12.2006

Master of Science - Computer Engineering

New Jersey Institute of Technology

Associate of Applied Science - Cardiovascular Technology

Eastwick College
Shaf Sachdeva