Shafat Khan

Answered 50+ inbound calls and emails per day regarding customer deliveries, delivery time frames, and all other inquiries

• Completed 30+ outbound customers call per day to confirm delivery dates, time frames, addresses, and phone numbers.
• Prepared daily work and run schedules, and accountant for payroll.
• Maintained records related to delivery and customer receipt.
• Working with Insurance company server and database.
• Support clients submitting accident claims for insurance policies. Explain to clients what policy covers/ does not cover.
• Resolve customer service or billing complaints by performing activities such as refunding money or adjusting premium bills.
• Quoted sales using multiple computer programs and several carriers such as Progressive Insurance, State Farm, Allstate, and Geico Insurance.
• Update company database with new customer information and manage data retrieval of customers accurately and in timely fashion.
• Develop procedures to increase efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports, and records.

• Providing technical support, diagnosing and troubleshooting hardware and software problems, including desktop, laptop.
• Identifying and removing computer viruses and provided major repairs in accordance with outside vendors.
• Expertly installing, configuring, monitoring and troubleshooting pcs and related hardware on all os platforms.
• Resolving windows, internet explorer, virus/ spyware, and pc software related issues.
• Break/fix of computers and servers(IBM, hp, dell) performed data recovery from lost partition, lost partition recovery, password recovery, imaging of hard drive, different raid configuration of the hard drive.
• Monitoring and troubleshooting LAN installed and configured routers and switches.
• Performing pc performance optimization, installation of os, software, and specified patches and updates.
• Performing software repairs, installation of an operating system, drivers install/ upgrade.

• Provided technical assistance to taxpayers by preparing and filing state income and business tax forms.
• Reviewed, audited, and edited forms to verify computations and status.
• Resolved refund inquiries and responded to taxpayer questions on a full range of tax-related bills and notices; initiated appropriate account actions such as adjustments, transfers, and payment tracers.
• Assisted taxpayers with questions and concerns regarding income, sales and/or withholding taxes.
• Determined cause of taxpayer's delinquent status, using tax laws and rules as source materials, and recommended steps needed by taxpayer to bring them into compliance with tax law.