Dynamic SAP Technical Services Manager with extensive experience at Sylvamo Corporation, excelling in SAP Basis administration and security management. Proven track record in delivering integration solutions and managing complex projects, while fostering strong client relationships. Adept at risk management and technical documentation, ensuring successful project outcomes and customer satisfaction.
Overview
18
18
years of professional experience
Work History
SAP Technical Services Manager ( Basis/ Security/ GRC/Hana)
Sylvamo Corporation
03.2022 - Current
Manager of BASIS administration with emphasis on design and architecture of global SAP BASIS and technical standards.
Experienced in system architecture review, system builds, preparing and validating build documents, performing post-installation activities, systems validation, configuration, go-live, and post-go-live support.
Reviewed hardware and software sizing documents & Resolved technical configuration issues with vendors.
Met with management, explained status, and adopted strategy to resolve issues to meet critical project deliverables.
Client interactions for new project proposals and delivering presentations to customers.
Successfully delivered 2 presentations of SAP-FILENET and SAP-Documentum based on the client’s business requirement.
Worked closely to deliver customers' business requirements on SAP Implementations, Worked Closely with Linux, VM ware, Storage, Wintel Teams.
Successfully Integrated SAP with External MS SQL & MY SQL server Database.
Ensure Customer needs are met or exceeded along with educating them on the best practices.
Worked with Functional and Architecture team to determine best practices for future Landscape.
Manage SAP Basis/Security Administration & its related applications and database functions.
Manage project issues/risks, scope, client expectations, development from scratch. Manage project plan, deliverables, dependencies, risks, mitigation plans, day-to-day project activities including scope, conflicting priorities, issue escalations, and status reporting.
Working with Offshore BASIS/Linux/VM-Ware/Storage/Wintel Team for Requirements from the Client and Deliver in Time.
Weekly Internal Meetings with offshore BASIS Team on Ticket Status, Open Issues & Future Requirements.
Worked as a Release Manager/Change Manager & Managed different department team members including the development team and provided guidance on how to move changes until PRD.
Sr. SAP BASIS HANA Manager
CHS - Minneapolis. US
06.2016 - 02.2022
Manage project issues/risks, scope and client expectations, development from scratch. manage project plan, deliverable, Presentations/Demos on New Requirements.
Extensively worked on Different Components in SAP R/3, ECC 6, NetWeaver 7.5, HANA, BW, CRM, TM, SRM, MDG, PO , BOBJ , LUMIRA, IS/DS, GTS, Solution Manager , ChaRM, Open Text Stream Serve, TDMS, NetWeaver Gateway, Solution Manager 7.1/7.2.
Databases like HANA, Sybase, DB2, Oracle, MS SQL , with Operating systems as Windows , Linux ,Aix , OS-400.
Hana database installations, upgrades, Upgrade with cluster & DR in Zero Downtime, administration, Security & Installing SAP HANA Client and Studio.
Stopping, starting and restarting SAP HANA services.
Post installations using On-site configuration tool, adding nodes and maintaining the servers.
Installation of SAP HANA database & Managing its License.
Understands and Performs the Monitoring, Administration & Integrations of HANA systems.
Managing Users and monitoring system & Backing up and Recover activities in SAP HANA Database.
Data provisioning by using SDA, Configure the Hana Lifecycle Manager (HLM).
Upgrade the HANA DB version.
Configure HANA Database DR setup and High availability.
Performed System Refresh on different databases.
SAP TDMS Server management,, handling users management, Monitoring and maintenance.
Responsible for Creation of Connection for TDMS Copy between two systems or a single system as per requirement.
SAP TDMS Master DATA Copy and Full Transfer of Client specific Data from PRD to different environments.
SAP TDMS DATA Scrambling after PRD data copy.
SAP TDMS Standard BPL ( Business Process Library ) Copy based on business Requirement.
SAP TDMS Custom BPL ( Business Process Library ) Copy based on business Requirement.
SAP TDMS Custom BPL Specific Table copy with desired entries as per business requirement.
SAP TDMS BPL specific object copy with desired entries.
Monitoring and speed up of SAP TDMS Copy.
Upgraded NetWeaver components to NW 7.4 like BW, SRM , ECC, P0, & all above components.
Performed System Refresh of BW, CRM, ECC, Solman.
Worked extensively with ChaRM Projects /Phase cycles & Continual Cycles, Retrofit.
Background Jobs Administration and Spool Administration , Redwood.
Effectively monitoring the month end high load jobs by scheduling parallel processing.
Currently Building S/4 Hana systems by conversion and Upgrade and plan is to move on Public cloud with AWS as Service provider.
EWA, SLR Reports Configurations. Dashboards Configurations on SM 7.2 SP8.
SAP BASIS Lead
CAPGEMINI
11.2014 - 06.2016
Performed system refresh for ECC, BW and SCM systems after successful upgrade.
Developed and implemented improved policies and procedures, implementing Best Practices solutions for SAP security change management controls, to support SOX compliance standards requesting changes, testing and transporting SAP security roles to production environment.
Designed business application authorization profiles for production roles, setup security role test scenarios, trained business analysts responsible for supporting business users in security testing procedures to ensure business users are granted proper authorizations and do not suffer unnecessary security interruptions post go live.
Implemented Nakisa Add on , Transport and .SCA for Corresponding Portal.
Worked on security role remediation after the upgrade and effectively analyzing and fixing the issues.
User creation/deletion/lockdown/activation.Configure & Assigning Operation Modes.
Spool Administration like Defining New printers and Troubleshooting.
Performed DB release upgrade from DB2 v9.5 to v9.7 and v10.1.
Effectively monitoring the month end high load jobs by scheduling parallel processing.
SAP Project Lead
CAPGEMINI
04.2014 - 11.2014
Performed System Refresh of BW, SRM, ECC ,PI Dual Stag on DB2.
Upgraded Netweaver components to NW 7.4 like BW, SRM , ECC, PI with SUM.
Implemented Nakisa Add on , Transport and .SCA for Corresponding Portal.
Implemented JDBC Driver for PI system.
Worked on Transports with in the landscape.
Involved in DB2 backup strategy and restored the backup successful.
Configured Sap Router & Renewal of Router certificate, Maintenance Certificate.
Performed System Refresh.
Background Jobs Administration and Spool Administration.
Configuration of operation modes, Monitoring of Transport Management System.
Sr. BASIS HANA Consultant
Datamatics Global Services-MUMBAI, India
08.2012 - 04.2014
Successfully delivered 2 presentations of SAP-FILENET and SAP-Documentum presentations based on client’s business requirement.
Worked closely to deliver customers business requirement on SAP Implementations.
Extensively worked on SAP R/3, ECC 6.0, and Solution Manager.
Performed Database Refresh.
Configured Sap Router , Maintenance Optimizer.
User maintenance /user creation, deletion and modification across the Landscape.
Monitoring of active users, Work Process and Background jobs.
Successfully completed SAP Audit.
Local and Remote client copies.
Checking Space Statistics for each Table space and adding Data file to Tablespace to increase the.
Releasing Requests for transports.
Maintaining Lock Entries.
Monitoring User Activities.
Create and manage Scheduling of Background Jobs.
Overall following the client’s process to solve user Problems.
SAP BASIS consultant
IBM
06.2011 - 07.2012
Checking for Failed updates and locking entries in the system.
Created additional clients for development and testing purpose.
User maintenance /user creation, deletion and modification across the Landscape.
Monitoring of active users, Work Process and Background jobs.
Local and Remote client copies.
Checking Space Statistics for each Table space and adding Data file to Tablespace to increase the size of tablespace using SAPDBA & BRTOOLS utility.
Analysis of Short Dumps and system logs and finding out the solution to overcome the problem.
Worked on Level1 user administration.
User maintenance and modification across DEV, QAS, PRD.
Client Administration.
Transporting and importing Requests across DEV,QAS,PRD.
Applied Support Packages and performed Spam Upgrade.
Performed Kernel Upgrade from 620 to 640.
SAP BASIS Team member
Electronika - India
09.2007 - 06.2011
Support Packages and Service tools installation.
Performance tuning of R/3 systems.
Extending tablespace using BRTOOLS.
Opening connection for SAP to access system at marketplace.
Installing SAP license and Maintenance certificates.
Analyzing EWA Reports and implementing the recommended changes.
Maintenance of R/3 profiles parameters, monitor short dumps and system logs.
Creation of operation modes for changing user requirements.
Worked on Solution Manager for the generating of early watch reports and monitoring & also to generate xml.
Database administration using BR
Tools.
Education
Bachelor of TECHNOLOGY -
Jawaharlal Nehru Technological University
Hyderabad
01.2007
Skills
SAP basis administration Management
SAP GRC/Security Management
System architecture
Technical documentation
Database management & Solutions
Risk management
Customer relationship management
Problem solving
Team leadership
Stakeholder communication
IT infrastructure management
Disaster recovery
Technical leadership
Integration solutions
Project management
Vendor Management
Digital Transformation
Infrastructure Management
Storage Management
Connectivity & Middleware
Timeline
SAP Technical Services Manager ( Basis/ Security/ GRC/Hana)
President and Head of Mission Servicing Residential, Inc at Mission Servicing Asset Management, LLCPresident and Head of Mission Servicing Residential, Inc at Mission Servicing Asset Management, LLC